Guest Blogger, Aisha Cargile: Time Management, Marketing and the Small Business Owner

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There is never enough time in the day, when you're a small business owner - particularly if you're a solo-preneur. It's easy to forget when you own a business that there is more to it than developing and delivering the products and/or services that you're passionate about. There is the administrative side to things as well - papers to be filed, taxes to be done, bills to be paid and marketing to be executed.

For many, marketing gets pushed to the wayside. After all, you need the product or service delivered because that's how you get paid. You also need to make sure your “back office” is in check because when bills aren't paid and taxes aren't filed, your business can't stay open.

What people tend to forget, is that if no one knows that your business exists, then there are no customers to sell those products and services to. Therefore, there is no income to pay those bills. How, though, does the small business owner find the time to market their products and services?


There are a couple of ways.

  • Many outsource. They determine their marketing budget and work with an agency that will do all or part of their marketing for them. Sometimes the hardest part is getting started and knowing what to do. Some agencies, like mine, specialize in getting small businesses and non-profits started with their marketing efforts; creating strategic marketing plans that allow the business owner to execute their marketing quickly and easily.

  • Some hire Virtual Assistants (VAs), to handle administrative tasks such as social media posting. In this scenario, the business owner comes up with the content then the VA posts it for them, handling details like correctly sizing images for the various social media platforms, adjusting the post content to fit the audience and character limits for each channel and responding to posts comments. Some VAs will also curate content for you. We'll get into content curation in just a little bit.

  • If hiring someone to do the bulk of the work for you isn't feasible, then we recommend focusing on one marketing channel to start with, learn that channel really well, then add new channels when posting to the first becomes second nature. This path keeps things simple. You can post to Facebook, testing out what works and doesn't work for your business and your audience. Once you get really good at posting to Facebook you can arrange to have your posts automatically posted on Twitter and Instagram. For Instagram, an image needs to be attached to the post.

For those using Facebook as their main marketing channel, making use of Facebook's scheduled posting tool can be a huge timesaver. You can create enough posts for a month, load them all at one time and schedule them to run. Social media management dashboards, like Hootsuite, Buffer and eClincher can be used to do the same thing across multiple social media channels.

Content curation is also a great way to provide valuable, relevant content to your audience and save time. Content curation is the act of finding relevant content online and sharing it with your audience. The keys here are

(1) making sure you give full credit and attribution to the source and

(2) adding a comment or two of your own when posting curated content, letting your audience know why you think the content is relevant to them.

If you're short on time you can curate and schedule dozens of articles, posts, and images to share in under an hour, thereby giving your audience weeks, if not months, worth of relevant content. While you don't want all of your content to be curated, it definitely takes some of the pressure off.

There is no easy trick for scheduling time to market your business. No matter what, you still have to find time to execute your marketing tasks. We highly recommend you take 10 minutes, sometime today, preferably now, and determine how much time you can spend each month on marketing efforts. Be honest. Do you have 15 minutes each month, an hour, 3 hours, etc. Whatever amount of time you can consistently commit each month, put it on your calendar. Even if it is only 15 minutes. Schedule this time out for the next year. We know, your schedule may change and that 15 minute time slot may end up dedicated to something else. That's fine, move the time slot as needed. But make sure it stays on your calendar. The trick here is to not delete it and promise yourself you'll find time for it later. It needs to stay on your calendar.

Once you've determined how much time you can dedicate each month, your next job is to make it as easy for yourself to execute marketing tasks as possible. Bundle the tasks together. Spend one sessions brainstorming content ideas and another session writing (or curating!) the content for as many posts as you can do in the time allotted. Use the next session to schedule the posts through the platform’s native scheduler or through a social media dashboard. We highly recommend that you avoid creating and posting content one by one.  If you're finding it hard to be consistent, it becomes too easy to go long periods of time without posting anything. Large gaps in posting means that any audience you may have captured will likely have fallen away due to a lack of interesting content from you. Get your ducks in a row, create and curate content in advance and then schedule your posts at reasonably regular intervals.

These tips won't help you create the extra hours in a day that you, as a small business owner, desperately need. But they will allow you to optimize the time you spend on marketing, thereby getting as much out of that time as possible. And while we focused here on social media marketing the same can be said for traditional marketing. Outsource, share the burden with a virtual assistant or bundle your tasks together for the most bang for your time.

Aisha Cargile is a trainer, author and co-founder of McCord and Cargile Marketing Resources, an Indianapolis-based marketing agency specializing in You-centric marketing and marketing education for small businesses, solo-preneurs and non-profits. Aisha is an educator at heart. She believes that knowledge is to be shared and lives by the saying "give a man a fish and you feed him for a day, teach a man to fish and you feed him for a lifetime.

Aisha Cargile, McCord and Cargile Marketing Sources

Aisha Cargile, McCord and Cargile Marketing Sources

She has volunteered with a variety of professional and charitable organizations, including, Maddie Smiles: Random Acts of Kindness a community-based organization that focuses on improving the mindset and outlook of local populations through acts of kindness designed to inspire positivity and improve community relations. She has also sat on the board of directors for the Project Management Institute Central Indiana Chapter as VP Marketing.


Who are you mentoring?

January is National Mentoring Month.  Yes, National Mentoring Month and it is definitely a worthy topic to celebrate!  It began in 2002 with the express desire to encourage people to contact, thank and show appreciation to the mentors in their lives; or, better yet become a mentor. 

Looking back at the mentors that I have had in my life, none of them were planned, organized or facilitated through clubs or organizations.  Now, there are so many formalized ways to find a mentor.  Most of my mentoring relationships have been unexpected.  By that I mean there was not a lot of pre-planning, no one person matched us up but my experiences have been inspirational, well-intentioned and the best advice came from mentors who found me. 

With that said, (and I believe that many of you know this), I just had an awesome opportunity to collaborate on an anthology. The book, Mentoring Moments:  14 Remarkable Women Share Their Breakthroughs to Success presented by Denola Burton was published September 2019.  It is a compilation of 14 women’s stories and how we overcame obstacles.  It is an inspiring blueprint that gives the reader a glimpse of what a profile of a remarkable mentor looks like through each chapter; encouraging them to find one; and, giving hope that regardless of the situation “you shall overcome.”

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Looking at my life and some of the young women and men who I have mentored; and, still do, it is clear from my standpoint that everyone should have multiple mentors in their lives.  It gives you a complete and comprehensive view of who you can be whether it is the academia you, the creative you, the athletic you or the professional you – mentors from different areas allow you to see what they see in you!  My daughter is now a pre-teen and for the past summers she has had a basketball mentor.  A young woman that can help her improve her basketball skills, thinking fast on the court and inspiring her to be a better player.  This past summer was especially sweet because the young woman was a local basketball player that earned a full college basketball scholarship.  Recently, we had the chance to watch our daughter’s basketball mentor play.  It was exciting, it was fun but most importantly, my daughter was proud that she knew her and that she had the chance to learn on the court from her.  It inspired my daughter that she could do that too (play at a competitive basketball level).

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My life’s mentoring relationships were unconventional and I am grateful to each and every one of them.  At this stage in my life, my mentors are more deliberate and purposeful.  My mentees are the ones that have selected me (other than my #1 mentee, my daughter!).  So, as you read this today – celebrate the mentors in your life. Write them an email, text or give them a call and let them know that you would not have done (fill in the blank) if it were not for their encouragement and belief in you.  Happy National Mentoring Month!

Sonya Ruff Jarvis, is the Managing Member of Jarvis Consultants and the Founder of the eRetailer Summit and JC Event Group. An expert in her field, Sonya has been published in numerous retail industry b-to-b publications.  Sonya shares her experiences in her book series Mindful Minutes:  A Marketer’s Journey Through Business.  In addition, Sonya collaborated in publishing an anthology, Mentoring Moments:  14 Remarkable Women Share Their Breakthroughs to Success. To purchase Sonya’s books go to AMAZON.

Sonya has a M.B.A. in Marketing. She is married and has a daughter and they live in Trumbull, Connecticut.  

Follow Sonya on twitter at @jarvisconsult or @eretailersummit


 

 

How often do you pause and celebrate endings in anticipation of new beginnings?

Sonya - celebrating an ending preceding a new beginning - December 2000

Sonya - celebrating an ending preceding a new beginning - December 2000

A dear friend of mine sent me a New Year’s wish and included the following quote.  “Celebrate endings—for they precede new beginnings.” by Jonathan Lockwood Huie.  This well-wish got me to thinking, how often do I really celebrate endings?  Or, for that matter, how often do any of us really take time to celebrate?  And, I’m not talking about Holidays.  It is easy to take a break and celebrate a Holiday especially when rest of the office, industry, country or world is doing it.  We have a tendency to focus on special life events to celebrate like birthdays, weddings, christenings and births but what about celebrating endings versus beginnings?

If you really thought about it, how often do you pause and celebrate an ending in anticipation of a new beginning?

This a tough question (for me anyway) because when I think of endings I think of negative life changes like death, break-ups, job losses and the list can go on with life’s disappointments.  But in reality, how many of us reflect on the previous year’s accomplishments, memories or even disappointments; and, celebrate them whether it is saying goodbye to being a year younger; to being single; or you can fill in the blank?  It is hard to celebrate the end of anything unless you are talking about graduations or retirements – that is different!

As I think about it, the last ending I celebrated was my cancer treatment.  I entered the millennial with a diagnosis of cancer; and, it all began in January with treatments.  I ended the treatments in December and celebrated my victory by going to a spa resort in Florida.  I exercised, walked the beach, received spa treatments (twice a day).  Yes, I celebrated an ending because I knew it was preceding a new beginning!

In the last two years, we have had two significant family losses – I lost my mother and father-in-law.  With that said, they both lived life well and long; and, we celebrated their lives.  My mother passed away first and lived in another state; so, we flew there and stayed in a hotel.  In addition to the memorial service, we had a weekend of festivities and celebrations around her funeral and burial.  Less than 6 months later, my father-in-law passed away.  My daughter was 10 at the time and she exclaimed, “Are we going to have a big party for Papa too?”  Many refer to funerals as a “going home celebration” and my daughter truly captured the essence of celebrating an ending; yet, while we know it is a celebration for those that leave us it is hard to anticipate the beginning that comes after their “going home celebration” is over. 

I believe that the author of the quote challenges us to stand on top of the ending (like a mountain) to see the new on the horizon just like an experience of a graduation or ending cancer treatment.  There is so much hope present.  The new is out there somewhere and we can first only start that journey because one is ending.  How many times have you heard someone say “if (blank) wouldn’t have happened I would not have experienced this (blank)?  It was a blessing in disguise.”

Yes, I agree with Jonathan Lockwood Huie to “Celebrate endings—for they precede new beginnings.” This year, I am challenging myself, and you to take the time to pause in anticipation of a new beginning and celebrate each ending with eagerness that there is endless hope of new beginnings that we cannot yet see.  I plan on it.  I hope you do too.  Happy New Year!

Sonya Ruff Jarvis, is the Managing Member of Jarvis Consultants and the Founder of the eRetailer Summit and JC Event Group. An expert in her field, Sonya has been published in numerous retail industry b-to-b publications.  Sonya shares her experiences in her book series Mindful Minutes:  A Marketer’s Journey Through Business.  In addition, Sonya collaborated in publishing an anthology, Mentoring Moments:  14 Remarkable Women Share Their Breakthroughs to Success. To purchase Sonya’s books go to AMAZON.

Sonya has a M.B.A. in Marketing. She is married and has a daughter and they live in Trumbull, Connecticut.  

Follow Sonya on twitter at @jarvisconsult or @eretailersummit

 

Did you receive less Christmas cards this year?

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My first Christmas card this year arrived on December 1st.  My big brother, Raymond is always before-time (that means more than on-time!).  It brought a smile to my face and it got me thinking. 

I don’t know about you but I have noticed that the number of Holiday cards we receive have continued to dwindle each year. Back in the day before Facebook we would receive more than 100 cards at Christmas time. Some were just cards but many had notes and updates of family events, adventures and happenings.  I was always excited to open each card and get caught up with a family member, old friend or associate.  Currently, we still received nearly 50 but nothing like yester-years.

Should I take it personal?

Or

Did you see a drop in the number of Christmas cards received this year, too? 

Laura Johnston’s post of “Why we send holiday cards — and what are the trends in 2019? states that Christmas is the largest card sending period; and, that more than half of Americans send a card during this holiday. That same post quoted an industry expert saying “For all of us who live in a very digitized world, it is a set of memories that your family will flip through later on in life. Social media hasn’t impacted that.”

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In my humble opinion as a consumer, it has been a trend for the past 3-5 years that there has been a slight decrease; and, I do attribute it to social media.  Ancetdotally, I believe that Christmas greetings delivered by the good old United States Postal Services (some fondly refer to it as snail-mail) have declined. I suspect that with Facebook and other social media channels that more people keep up with one another throughout the year; or, should I say on a daily basis?  Although, I do see that some are sending their greetings via their Facebook page. It is no longer necessary to order greeting cards, include a family update, address the cards, affix a stamp and mail them by December 18th to make sure the arrival happens prior to the 24th of December.   The process does seem arduous but I still like to do it.  With that said, I have to confess that I too cut back on my Holiday greeting cards this year.  It took me a while but I finally did it.

You can call me old fashion. I love the art of hand writing notes, special Christmas greetings with a card that I had to spend time creating. For me, it is a process. It gives me time to reflect on our year as a family, both our obstacles and our joys. After I think about it for a while, I curate photos that highlight our year and show our daughter’s growth. I show my ideas to the family who always approve the card on the first round.

Then I started thinking, is this a personal thing?  Of course it is.  It is my choice to communicate annually with Holiday cards. It is others choice to participate in Facebook and update friends and neighbors on a daily basis.  I do know one thing, I can count on my brother, Raymond to send us the first Christmas greeting to get the Holiday spirit and the season off to a great start! Merry Christmas and Happy Holidays!


Sonya Ruff Jarvis, is the Managing Member of Jarvis Consultants and the Founder of the eRetailer Summit and JC Event Group. An expert in her field, Sonya has been published in numerous retail industry b-to-b publications.  Sonya shares her experiences in her book series Mindful Minutes:  A Marketer’s Journey Through Business.  In addition, Sonya collaborated in publishing an anthology, Mentoring Moments:  14 Remarkable Women Share Their Breakthroughs to Success. To purchase Sonya’s books go to AMAZON.

Sonya has a M.B.A. in Marketing. She is married and has a daughter and they live in Trumbull, Connecticut.  

Follow Sonya on twitter at @jarvisconsult or @eretailersummit


 

‘Tis the Season to Price Match

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Mobile devices make is so easy to price check products in real-time while shopping the store. Rarely, do I check on an item in the store. Typically, I research the product online prior to shopping.  I am not alone in this habit, in a recent survey the Ecommerce Foundation found that 88% percent of US consumers research products online to buy in store.  Once the best price for the merchandise is determined that is the store that I decide to shop.

Recently, my daughter celebrated a birthday and wanted Apple AirPods. Well, my husband and I decided that if she wanted them that she could purchase them with her birthday money; so, she could realize the large investment. Did I mention that our daughter is in 7th grade?  We celebrated her birthday with gifts of luggage, Lush products, and all kinds of “tween” stuff. We also gave her money (a fraction of the cost) that could be applied towards her big birthday purchase. Well, once she added up her birthday money and gift cards from Godparents, Aunts and friends she had more than enough money to purchase her merchandise. Needless to say, she was very happy!

I thought we would go to the Apple Store but she wanted to go to Target. Okay, we were relieved. That is so much easier for us anyway.  Both stores have their unique experience, but the Apple Store by us is always over-crowded and sometimes even a line to get in! 

Once we located the Apple AirPods in Target, an associate approached us and asked if we needed help. We explained what we wanted to buy and that I did a price check before-hand and their cost for the Apple AirPods was on the high-side.  He proceeded to pull out his Smartphone and do a price check on the merchandise.  He admitted that Best Buy had them less expensive and on the spot matched the Best Buy price.  Great that sounded good to me, now I didn’t have to go to Best Buy to save.

This reminded me of something I heard at the recent 2019 Home Improvement eRetailer Summit from David Weiss of McMillan Doolittle.  He said that there are three pillars of successful retailing.  It relies on 1) value; 2) convenience; and, 3) engagement.  He further stated that the retailer can be exceptional if delivering all three.  For us, the shopping experience for the Apple AirPods at Target definitely delivered on:

  • Convenience - the sales associate made it easy and convenient for us. He looked up the merchandise and compared the specs, model, etc. to make sure we were comparing apples to apples (no pun intended here).

  •  Value – you actually are getting the lowest deal out there – so the merchandise is absolutely “worth it”. 

  • Engagement - the customer is happy that the sales associate is engaged with their decision and helping to move it to a purchase.

I would add one more and that is Trust.  Ultimately, the customer walks away increasing the trust of that retail brand because they helped make the purchase in a 360 degree way by identifying the situation, researching the information and price matching the product.  You can’t beat that!

As the Holiday Season is upon us more and more retailers are arming their associates with information, tactics and decision-making power to make the sell that is standing right smack in front of you.  Why not? 

It would be beneficial for ever day brick and mortar stores (now I am talking independents here) to take advantage of the knowledge and real-time information that the associates can get from Smartphones.

So, when a sales associates approaches you to ask if they can help; go ahead, let them know that another store has the same merchandise cheaper versus walking out of the store.  There is no better time than now.  After all, ‘tis the season to price match!

 

Sonya Ruff Jarvis, is the Managing Member of Jarvis Consultants and the Founder of the eRetailer Summit and JC Event Group. An expert in her field, Sonya has been published in numerous retail industry b-to-b publications.  Sonya shares her experiences in her book series Mindful Minutes:  A Marketer’s Journey Through Business.  In addition, Sonya collaborated in publishing an anthology, Mentoring Moments:  14 Remarkable Women Share Their Breakthroughs to Success. To purchase Sonya’s books go to AMAZON.

Sonya has a M.B.A. in Marketing. She is married and has a daughter and they live in Trumbull, Connecticut.  

Follow Sonya on twitter at @jarvisconsult or @eretailersummit

 

 

 

 

What were you doing last week?

Peter Giannetti and Sonya Ruff Jarvis at the 4th annual Home Improvement eRetailer Summit

Peter Giannetti and Sonya Ruff Jarvis at the 4th annual Home Improvement eRetailer Summit

What were you doing last week?  I had the honor and privilege to gather with a group of professionals in the home improvement Retail DIY space. We were all focused on eCommerce and trying to learn, meet, and  collaborate with one another. I believe that life-long friendships were made last week.

 A special shout out to a life-long industry friend of mine, Peter Giannetti who is the editor and chief of HomeWorld Business magazine. We started to get to know one another in 2004 and found out that he went to Syracuse University at the same time as one of my brothers, grew up in a town where my father-in-law was raised and is very familiar with my husband’s hometown (a small suburb of Albany, NY).  It wasn’t surprising that when I asked Peter to be my co-master of ceremonies that he said yes; and, he was an amazing facilitator, moderator and all-around rock star! Thank you, Peter and HomeWorld Business magazine!

 Content was QUEEN at the Summit!

Laura Heller, Forbes Contributor and David Weiss, MacMillan Doolittle kicked us off with a robust conversation around global retail trends and what is driving the industry.  Hint the word “trust” came up a lot! A room curated to be a safe haven to speak the truth and even these two didn’t agree on everything!

Laura Heller and David Weiss

Laura Heller and David Weiss

The NPD Group never disappoints with fresh data, trends and insights. Thanks to Leen Nsouli and Shay Kraft with their expertise on the home improvement eCommerce industry. There were a number of big takeaways here, one that population changes are very favorable for the home improvement channel.

Leen Nsouli, Industry Analyst, The NPD Group

Leen Nsouli, Industry Analyst, The NPD Group

The DIY Playbook’s presentation on Influencers and how to measure ROI with Michael Finn and Casey Finn. They literally opened their playbook and walked us through a home improvement account and how it all works. Plus, the numerous retail conversations had during panels, networking groups and one-on-one meetings.

Casey Finn and Michael Finn from The DIY Playbook

Casey Finn and Michael Finn from The DIY Playbook

Transform Holdco LLC, True Value and Firefly Buys

Transform Holdco LLC, True Value and Firefly Buys

We all gained something NEW ... new learnings, new connections, new business and new industry friends.

Spreetail and Eco Flo …

Spreetail and Eco Flo …

Rakuten Super Logistics and Rock Solid Supply

Rakuten Super Logistics and Rock Solid Supply

Thanks to all of the attendees and speakers who took time out of their busy schedules to spend last week in Chicago with the Home Improvement eRetailer Summit.  A special thanks to the Summit‘s 2019 sponsors the National Hardware Show, VESTA, EZ AD, E.A. Langenfeld and OneStone. We hope to see everyone next year, September 30 - October 2, 2020 back in Chicago celebrating the Summit’s 5th anniversary!

Sonya Ruff Jarvis, is the Managing Member of Jarvis Consultants and the Founder of the eRetailer Summit and JC Event Group. An expert in her field, Sonya has been published in numerous retail industry b-to-b publications.  Sonya shares her experiences in her book series Mindful Minutes:  A Marketer’s Journey Through Business.  In addition, Sonya collaborated in publishing an anthology, Mentoring Moments:  14 Remarkable Women Share Their Breakthroughs to Success.

Sonya has a M.B.A. in Marketing. She is married and has a daughter and they live in Trumbull, Connecticut.  

Follow Sonya on twitter at @jarvisconsult or @eretailersummit

 

Are You Putting a Dent in Your Universe?

We all operate in our own universe.  If you are like me, you hope that your contributions spill over into the greater good for the total universe.  All we know is that we try to do the best we can to affect our little world and those people in it.  Next week this time, we will be in full swing, producing the fourth annual Home Improvement eRetailer Summit.  It takes place November 6-8 at the Hotel Monaco Chicago in Downtown Chicago, IL.  It is not a huge tradeshow or conference.  It does not have thousands of attendees or exhibitors.  Simply put, it is a gathering of executives wanting to learn and/or share more information about home improvement eCommerce; and, how to optimize the internet as a distribution channel.

One-on-One Meetings …

One-on-One Meetings …

It is an invitation-only, intimate event focused on building relationships and knowledge.  Retailers (all kinds), manufacturers, distributors, technology companies, and industry professionals attend to network, learn from each other and meet one-on-one with one another.

This event is not organized by a Fortune 500 company and does not have a huge budget.  It is a grassroots forum run  by an independent minority and woman-owned business.  Yes, that would be my business.  The business is supported by a team of passionate experts from around the country with various disciplines like logistics, finance, social media, marketing, and the list continues.  Believe me, it does take more than a village to produce an event.  Our team often laughs about how the smaller events are harder because there is literally no margin for error.  We are vulnerable and know it.  We do it anyway.  We put ourselves out, in our own little universe, trying to make a difference. 

We’re here to put a dent in the universe. Otherwise why else even be here?
— Steve Jobs


Our onsite team members who are passionate experts from around the country…

Our onsite team members who are passionate experts from around the country…

We are thankful for the conferees who will be convening at the Summit next week.  We do not say it enough, how grateful we are for these progressive professionals, who have a vision and are conducting business activities differently.  We are glad that we can provide a curated environment for them to collaborate and grow.  If you are not attending but have been curious about the event, this is our open invitation for you to join us at the Summit via social media.  You can follow us on twitter @eretailersummit, on the Home Improvement eRetailer Summit LinkedIn showcase page, and on YouTube.  Please use #eretailersummit19 to share your responses, questions and challenges.

It is, some would say, still a baby of events because it is young. Looking at other events as they celebrate monumental milestones, it encourages us that as the Summit keeps moving forward, it too will create decades of history behind its brand.  We will be celebrating our 5th anniversary, September 30 – October 1, 2020.  Please mark your schedule now to consider joining us. 

As we move forward and continue producing this event, our hope is that the Summit is a small contribution of the dent in our own little universe.


Sonya Ruff Jarvis, is the Managing Member of Jarvis Consultants and the Founder of the eRetailer Summit and JC Event Group. An expert in her field, Sonya has been published in numerous retail industry b-to-b publications.  Sonya shares her experiences in her book series Mindful Minutes:  A Marketer’s Journey Through Business.  In addition, Sonya collaborated in publishing an anthology, Mentoring Moments:  14 Remarkable Women Share Their Breakthroughs to Success.

Sonya has a M.B.A. in Marketing. She is married and has a daughter and they live in Trumbull, Connecticut.  

Follow Sonya on twitter at @jarvisconsult or @eretailersumm

 

Guest Blogger, Denola Burton: Are you a Person of Influence? Are you an Effective Leader?

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Whatever your role in life, you can improve your impact on others and your relationships by becoming a person of influence – in other words “an effective leader”.  I recently facilitated a workshop on leadership at the College Prep Conference and Career Fair hosted by the Center for Leadership Development in Indianapolis, Indiana.  Over the course of 5 different workshops with 10th and 11th grade students, we identified  key characteristics of an effective leader.  It was easy to agree on the following:   

·         Leaders are visionaries

·         Leaders have authority

·         Leaders develop strategy

·         Leaders exhibit trust

·         Leaders develop others 

·         Leaders are role models

 But, the ultimate characteristic that we all agreed upon was that LEADERS INFLUENCE.  

 What is influence and why do leaders need it?   Here are 5 things to consider to assess your level of influence.  Ask yourself these questions to determine if you are an effective leader and a positive influence.

      1.  People of influence add value – to themselves and to others.  How are you adding value?

      2.  Increasing your leadership is increasing your influence (and vice versa).  How are you increasing your level of influence?  What are you doing to grow and stretch - everyday?  

      3.  As a leader, you attract "who you are", not "who you want".  Think about it and ask yourself, “What are the characteristics of people that you want to lead or influence?”  In order to attract those people, you have to exhibit those characteristics.  Are you demonstrating the characteristics of those you want to attract?

      4.  Your value as a leader and your influence level increases when you influence at a time when people need it the most.  Leaders sense teachable moments.  They sense breakthrough places.  They sense when change is possible and needed. And then they take action! Are you "learning to look" for opportunities for teachable moments and opportunities to influence?

5.  Determine your motives for wanting to lead.  If your motives are sincere, you can be an effective leader because effective leadership is first based on trust and respect. Are you trustworthy and have you earned that trust?

 Everyone influences someone.  The question is whether the influence is for the good.  Reflect on the questions above to assess your level of influence and determine if you are an effective leader. When you positively influence others, you, my friend, are an effective leader! 

 

*********************

Denola Burton, Founder & CEO, Enhanced DNA: Develop Nurture Achieve

Denola Burton, Founder & CEO, Enhanced DNA: Develop Nurture Achieve

Denola Burton is the Founder and CEO of Enhanced DNA:Develop Nurture Achieve, LLC.Through Enhanced DNA, Denola develops and nurtures individuals and organizations to achieve their Leadership, Communication and Performance goals and objectives. Denola is also an author and publisher and created the Enhanced DNA Publishing Division of her company where they assist new and newer authors in publishing their books according to the Independent Book Publishing Association (IBPA) standards.Denola retired from Eli Lilly and Company after 27 years where the majority of her career was focused on Employee Relations/Human Resources.You can connect with Denola on Facebook, Instagram, LinkedIN and Twitter at Enhanced DNA Develop Nurture Achieve or on her website at www.DevelopNurtureAchieve.com or www.EnhancedDNAPublishing.com

What’s your story?

This week began with an overflow of positive energy surrounded by women who have persevered and accomplished much despite personal or career-related challenges. Everyone has a story; and as I gathered with 14 women (including the publisher) to kick off the launch of “Mentoring Moments: 14 Remarkable Women Share Breakthroughs to Success”, I was honored, thankful, but most importantly, inspired by their stories. 

Denola Burton, publisher from Enhanced DNA Publishing, who inspired each of us to be a part of an “anthology like no other”.  This anthology resulted in a compilation of stories from different women that will encourage those who are starting their career, struggling in their profession or succeeding in climbing the ladder, and to challenge them to have their eyes wide open and to focus and find purpose in their vision.

Pass The Torch For Women Foundation

Pass The Torch For Women Foundation

Deb Hallberg, CEO of Pass the Torch for Women Foundation wrote the Foreword and in a couple of pages, captured the essence of what the book conveyed; while capturing the hallmark of the Pass the Torch for Women Foundation. If you are wondering, their mission is to “create a community that guides women as they navigate their career pathways by providing mentoring and networking opportunities.” 

Image Credit: Jarvis Consultants, LLC

Image Credit: Jarvis Consultants, LLC

 The location of the launch event was The Indianapolis Propylaeum, in downtown Indianapolis. It was the perfect place since The Propylaeum Historic Foundation’s goal is to “advance educational and cultural opportunities for women and the community ...”. A long standing contributor for women suffrage and lifting up women in leadership roles, it is a member based organization that reflects what we achieved through the pages of Mentoring Moments.

It goes without saying, “Thank you” to the 100 something fans that came out on a beautiful sunny day (even while the Indianapolis Colts were playing in their home stadium a few miles away for a home game!) to support the authors, our stories and to celebrate this milestone with us. You are an amazing network of support. We are each grateful for you! 

Image Credit: Anthony Photography

Image Credit: Anthony Photography

Finally, my co-authors, 13 Remarkable Women from five different states, all shapes and sizes, backgrounds and ethnicities, ranging from educators to social workers, corporate executives to entrepreneurs. For many, this is their first book. I’m sure it will not be their last. The energy of kindness, support and sisterhood overflowed. I am honored to be in their company and to share the pages of Mentoring Moments with them. 

Image Credit: Anthony Photography

Image Credit: Anthony Photography

It was a great way to start the week. I believe that everyone has an inspiration to share. What’s your story?

 To find out more about Mentoring Moments: 14 Remarkable Women Share Breakthroughs to Success, visit https://www.EnhancedDNAPublishing.com/mentoringmoments or to purchase a signed copy from individual authors. Paperback and eBooks are also available on  Amazon.


Sonya Ruff Jarvis, is the Managing Member of Jarvis Consultants and the Founder of the eRetailer Summit and JC Event Group. An expert in her field, Sonya has been published in numerous retail industry b-to-b publications.  Sonya shares her experiences in her book series Mindful Minutes:  A Marketer’s Journey Through Business.  In addition, Sonya collaborated in publishing an anthology, Mentoring Moments:  14 Remarkable Women Share Their Breakthroughs to Success.

Sonya has a M.B.A. in Marketing. She is married and has a daughter and they live in Trumbull, Connecticut.  

Follow Sonya on twitter at @jarvisconsult or @eretailersummit.  

 

Is there a gap in your customer’s experience?

Sonya Ruff Jarvis, Jarvis Consultants, LLC

Sonya Ruff Jarvis, Jarvis Consultants, LLC

It is always intriguing to me that when you ask most companies what differentiates them from their competitors they always say customer service. How many videos have you seen where the CEOs promote that delivering the best customer service is their most pressing pledge? They go on to tell everyone that they have the best team to deliver that brand promise.  

Truth be told, majority of businesses fall short on customer service. We truly get in our own way. In most cases, even for major brands, at best, the customer experience is inconsistent. Primarily, because your customer service is only as good as your customer facing people. We like to think that there is no gap in our image of who we say we are and what others experience when interacting with our brands.

The reality is that it just depends. We are only human and a lot of issues come into play when your people are dealing with customers. It can be the same brand; yet, customers can have totally different experiences. Here’s one of my recent experiences with a brand that I really enjoy.

I have a Starbucks app on my phone that I like to use when I go to Starbucks.  The app tracks my spending, purchases and visits.  Sometimes I will receive a survey from them asking about my recent experience at Starbucks located at XYZ.  It is interesting to compare notes on my responses. Unfortunately, while I appreciate the skills of a Barista, I do not need one.  The drink I order is not complicated.  It is as simple as you can get at Starbucks, Grande blonde roast aka a black cup of coffee.

As I stated before, it all depends. The one Starbucks generally gets higher marks because they seem happy, friendly and genuinely interested in serving what I want, however boring it may seem.    At a different Starbucks, they seem hurried (in a competent way) and disengaged with the customers. You got it, not very happy.

Your employee’s attitude shines through with each customer experience.

Some Starbucks seem to have green stoppers; and, others do not. I did find out that the franchise Starbucks are different from the corporate Starbucks; and, do not have the green stoppers; nor, do they honor the Starbucks phone app to use as a form of payment.  Honestly, it should not matter whether it is a franchisee or not, the brand’s integrity should always be intact.   

Your brand’s consistency or in this case inconsistency shines through with each customer experience.

I like the brand, so I have a tendency to give it the benefit of doubt through all of my experiences both good and not so good.  Yet, my recent experience got me to thinking about the tolerance of the unevenness of the brand.  When will all of these broken promises add up for me and start cracking my loyalty?  When will the customer service gap become unacceptable and I jump to the next brand?  I will not know until it happens and I suspect that is the case with each loyal customer.  As brand leaders you are called to make sure every store, every unit, every division, and every department employees feel supported.  If they feel supported and appreciated they most likely will consistently deliver on your brand promise because they are only human.

 Sonya Ruff Jarvis, is the Managing Member of Jarvis Consultants and the Founder of the eRetailer Summit and JC Event Group. An expert in her field, Sonya has been published in numerous retail industry b-to-b publications.  Sonya shares her experiences in her book series Mindful Minutes:  A Marketer’s Journey Through Business.  In addition, Sonya collaborated in publishing an anthology, Mentoring Moments:  14 Remarkable Women Share Their Breakthroughs to Success.

Sonya has a M.B.A. in Marketing. She is married and has a daughter and they live in Trumbull, Connecticut.  

Follow Sonya on twitter at @jarvisconsult or @eretailersummit.  

“It’s not about the Customer”

Image Credit: Christopher Brown

Image Credit: Christopher Brown

Recently, I was speaking with a prospective customer who was explaining an objective. The statement used to describe the objective was “it’s not about the customer.” I was so stunned I literally wrote it down. There were no words. I did not agree or disagree. For once in my life I was speechless.

Later as I was thinking about the conversation, I began playing different scenarios. Taken out of context the statement that “it’s not about the customer” is beyond pale. Then again, taken in context the statement “it’s not about the customer” is beyond pale. It is my belief that the bottom line on this subject is that it’s always about the customer.

Do brands become so removed from their customers that they merely see them as representing revenue on a financial statement?

When I started out my career, I had the opportunity and privilege to work for a mid-size family owned independent media company.   At that period, it was being run by the second generation. The owner was emphatic that management and editors perform annual “field work”. We had to select a customer and then go visit them. It was a three day out of office experience. Once we returned, we had to write a report (think college papers) with what we learned from our “field work”. The owner read each one and made comments on the report. There were times when he would cite information from reports in meetings. It would impress all of us!  Also, office gossip had it that sub-par reports were returned; and, employees had to re-write and submit it back to him. The point here is that the owner took getting to know the customer seriously.  He invested in those priceless experiences to educate his employees about the customers. He invested in our career growth through those experiences. He was willing to give up productivity with employees being out of the office (for three days) because he felt strongly that it would pay off in the end.

The field work that I did at that company taught me that you have to invest time and money to visit the customer. With every customer visit there were goals and objectives. It was not a get together or a boondoggle (as we would call it back in the day) but, a purposeful visit to understand the company’s customers. I learned a lot from those visits.  Here’s some universal lessons I learned from the customer’s perspective:

  • They appreciate that you took the trip to come in visit them in their headquarters.  That means that you cared enough to come and see their contribution to the world.  Think about it when that friend or relative gets on a plane and comes to visit.  You’re happy that they’ve come to your home.  This is the same experience that many feel when visited at their flagship stores and/or corporate headquarters.

  • They introduce us to their employees and colleagues.  You are able to meet the team behind the success.  Otherwise, you are relegated to meeting one or two executives who represent the company at industry events.  Think about it, when you’re able to introduce associates to your family and close friends.  It’s a sense of pride and those people get a glimpse of those you love and who you choose to be surrounded by.

  • They showcase the company’s accomplishments and are able to share with you their achievements.  It’s a feeling of delight.  Think about it when you share with others your achievements or your child’s accomplishments; it gives you a sense of pure joy.

In each of the above lessons learned, it’s always about the customer.  When you make it about the customer it is transparent and they really appreciate your product and/or services.  When that happens it truly brings you a feeling of delighting the customer!

 Sonya Ruff Jarvis, is the Managing Member of Jarvis Consultants and the Founder of the eRetailer Summit and JC Event Group. An expert in her field, Sonya has been published in numerous retail industry b-to-b publications.  Sonya shares her experiences in her book series Mindful Minutes:  A Marketer’s Journey Through Business.  In addition, Sonya collaborated in publishing an anthology, Mentoring Moments:  14 Remarkable Women Share Their Breakthroughs to Success.

Sonya has a M.B.A. in Marketing. She is married and has a daughter and they live in Trumbull, Connecticut.  

Follow Sonya on twitter at @jarvisconsult or @eretailersummit.  

My In-N-Out Burger experience

Image Credit: Jarvis Consultants, LLC

Image Credit: Jarvis Consultants, LLC

Have you ever heard the saying, “keep it simple”?  Well, my family and I were vacationing recently in Southern California and on our vacation to do list was to eat at the famous In-N-Out Burger. There are many fans and followers of this burger experience.  I have passed many In-N-Out Burger restaurants along the travel route of my career but never took the plunge and tried it. Our daughter wanted to experience it and we were game too. 

 We went to the In-N-Out Burger in Huntington Beach, California.  It’s right off of Beach Ave which is a busy strip. We pulled in, easy parking and it was a super clean welcoming experience to the restaurant. We looked at the menu board and were surprised to see limited options. We were underwhelmed. Is this all they have to offer? A lady came up and picked up her order and there were some awesome looking fries. I asked what they were and she replied the animal fries. Well, we didn’t see animal fries listed on the menu board but thank goodness I asked. They are delicious!  We loved them. In addition, everything is fresh and not frozen. We ate outside.  As we were leaving, I counted the number of cars going through drive thru. It was really busy (and it was past lunch hour).  There were twenty plus cars winding their way through drive thru.   This is definitely a “thing” that people love!

Credit Image: Jarvis Consultants, LLC

Credit Image: Jarvis Consultants, LLC

I googled In-N-Out Burger. There are more than 300 restaurants primarily out west. It was started in 1948; so, they have been around for a long time!

 Here is our experience that they got right with us:

  • While it is fast food, it is fresh ingredients. (You do not feel bad eating it because it is not processed food). 

  •  It is a simple menu without tons of options. (They concentrate on what they do well). 

  •  It is super clean and no frills. (The price is right). 

Credit Image: Jarvis Consultants, LLC

Credit Image: Jarvis Consultants, LLC

 They are obviously grounded in faith but they do not throw it in your face. (It’s a nice surprise to find a biblical verse on the bottom of the french fry container)

Credit Image: Jarvis Consultants, LLC

Credit Image: Jarvis Consultants, LLC

We bought all of the signature items animal french fries, cheeseburger and a vanilla shake. All of them were good! 

 There are countless examples (in my life) where I have made very simple marketing options complicated. When I experienced In-N-Out Burger it reminded me to keep it simple and your customers will come. 

Sonya Ruff Jarvis, is the Managing Member of Jarvis Consultants and the Founder of the eRetailer Summit and JC Event Group. Sonya has spent most of her career visiting headquarters across global industries. An expert in the field, Sonya has been published in numerous retail industry b-to-b publications.  Sonya shares her experiences in her book series:  Mindful Minutes, A Marketer’s Journey through Business which is now available to purchase on AMAZON.

Sonya has a M.B.A. in Marketing. She is married and has a daughter and they live in Fairfield County Connecticut.  Follow Sonya on twitter at @jarvisconsult or @eretailersummit.

 

Guest Blogger, Denola Burton: What was the inspiration for "Mentoring Moments" - The Book?

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Early in my career as an HR professional, I sat down with my supervisor to discuss my “career development.” I had recently made the decision to transition from a scientific career to a Human Resources career, and we both knew that I had a lot to learn in order to excel in the HR field. 

As we established my annual career goals, one goal was to obtain a mentor — someone who was experienced in HR and could be a counselor and trusted advisor. We began to discuss different people who might be a good fit and came up with several options. The next step was for me to determine exactly what I wanted to gain from a mentor/mentee relationship and to have a conversation with each candidate to determine whether one (or more) would be willing to serve in that capacity.

In preparation for those conversations, I first needed to be sure that I understood what a mentor really was and could provide. From my perspective, here were the key considerations I had when considering someone as a mentor: 

M — Motivation: Mentors are motivators. They should be readily available and provide positive encouragement to help mentees pursue their passions and goals.

E — Excellence: Mentors should exhibit excellence and should urge their mentees to do their absolute best in everything they do.

N — Networking: Mentors should help mentees establish a strong network and, if possible, introduce them to influential people and to new networking opportunities.

T — Time: Time together is important, and mentors should be willing to invest their time and establish a nurturing relationship. They should be willing to have regular meetings to establish a strong support system.

O — Openness: Openness and trust between the mentor and mentee are critical, and if they are established early, the mentor/mentee relationship will thrive.

R — Respect: Mutual respect ties into trust, and once a mentor relationship has been established, mutual respect will hold that relationship together. 

I never established a permanent relationship with someone that I called my mentor and as I helped so many with career guidance as an HR professional, the idea for this book came as I reflected on my career and pondered whether I had missed out on something. I did have many people that I called on for specific guidance, for discussions about my career and personal life and I established relationships that I felt were mutually beneficial.  Were they mentors - YES!  Whether formal or not, these relationships served a purpose and made a difference in my career.   

As managing editor of Mentoring Moments, I reflected on my career and the role that these informal mentors played in my life. I also wanted to provide a tool for women contemplating the direction in which they wanted their career to go, for example, women in the workplace who were trying to decide whether they wanted to enter (or leave) corporate America, mid-career hires with little or no direction, and entrepreneurs who were ready to break out on their own. I wanted them to realize that if they had direction and support, that they did not have to feel as though they were doing it alone, and that if others could succeed, so could they. 

In this book, 14 remarkable women share their challenges and ultimate successes in their lives and in their careers. My hope is that each reader will be able to identify with these 14 remarkable women and their stories and see them as a mentor, as women who can help provide guidance to think through some UNexpected life situations or decisions that need to be made.  My hope is that they will see these 14 remarkable women as women who have “been there,” who made it through, and who continue to succeed.  

At the end of each chapter, there are “Mentoring Moments” that can be used as a tool to work toward future successes.  Each chapter ends by asking five key questions for someone to ask themselves and identify how to move through to success.  No, this book is not a replacement for a mentor, but it can surely be a tool that can help someone to find the right questions to ask themselves and provide answers and work through with their own mentor. 

Stay tuned - Mentoring Moments:  14 Remarkable Women Share Breakthroughs to Success is coming soon!


Denola Burton, Founder & CEO, Enhanced DNA: Develop Nurture Achieve

Denola Burton, Founder & CEO, Enhanced DNA: Develop Nurture Achieve

Denola M. Burton is the Founder and CEO of Enhanced DNA: Develop Nurture Achieve, LLC. Denola has a B.S. and M.S. in Biology, is a natural nurturer and after transitioning to a Human resources career, brings over 20 years of HR experience and expertise to challenge everyone to grow and develop wherever they are in their life or careers. Through Enhanced DNA, Denola’s goal is to develop and nurture individuals and organizations so they can achieve their Leadership, Communication and Performance objectives.  Denola is the author of three books, all published by the Enhanced DNA Publishing Division of her company. She has been married over 26 years and she and her husband have two daughters.  You can follow Denola on all social media @EnhancedDNA or through her website:  www.DevelopNurtureAchieve.com.

 


What does the word VALUE mean to you?

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If you follow me then you know that I am currently reading the book KNOW YOUR VALUE by Mika Brzezinski. It is based on the fact that women have a tendency to under-realize their value and approach aspects of their lives underestimating their contribution, expertise, etc; and, not receiving the full reward of their contribution.  The author is realistic in the stories told by different women’s perspectives with real life, honest and sometimes embarrassing examples. It is a good read and I am enjoying it. As a woman in the business world I can definitely relate to some of the stories. It is always interesting to me that while life’s experiences are unique there is always a theme that emerges within any group that resonates and is relevant.  We can all continue to learn from one another.

While valuing a person’s contribution is important.  One has to also be able to stand up and quantify your own value.  The author really got me thinking about the word “value”. From a small business perspective customers and prospects use that word a lot; and, rarely a day goes by when someone does not say over the phone or in an email to me:

  • What is the value?

  • I am not sure of the value?

  • What type of value am I receiving?

Value can be a very emotional word. It can also take its own form and can be subjective in nature when quantified.  I would argue that it is more of a feeling than a tangible transaction or receipt when you are marketing and/or selling a product or service. Primarily, because there are no 100% guarantees. Most likely, if I am selling something I believe it to be of value.  Yet, I have to persuade you that there is value. Whether it is a product, service or a talent/personality the value has to be translated through the eyes of the buyer.

When selling VALUE here are 5 elements that I always keep in mind.

1. It has to be Very important and you have to elevate the significance of what you are selling in the mind of the buyer.  

2. There has to be a clear Advantage; and, you have to show its differentiation.

3. Can you List and itemize the benefits to make it quantifiable and show the ROI?

4. Is it effective and can you show its Usefulness?  

5. Is there an Evaluation element to measure the outcome?


Using all of the above as a guide or a reference point helps me to see the proposition I’m offering from the buyer’s perspective.  When it is from the seller perspective there is a tendency to let the closeness or the attachment of what you’re marketing/selling get in the way; and, the seller thinks of it as “priceless”.  When that happens the buyer will never see the value. 

So, don’t under-realize the value of what you are selling whether it is a product, service, or talent/personality but pitch it through the eyes of your prospective buyer; and, good luck!

Sonya Ruff Jarvis, is the Managing Member of Jarvis Consultants and the Founder of the eRetailer Summit and JC Event Group. Sonya has spent most of her career visiting headquarters across global industries. An expert in the field, Sonya has been published in numerous retail industry b-to-b publications.  Sonya shares her experiences in her book series:  Mindful Minutes, A Marketer’s Journey through Business: is now available to purchase on AMAZON.

Sonya has a M.B.A. in Marketing. She is married and has a daughter and they live in Fairfield County Connecticut.  Follow Sonya on twitter at @jarvisconsult or @eretailersummit.


Where’s my Hardware Store?

Credit: Jarvis Consultants, LLC

Credit: Jarvis Consultants, LLC

If you follow me on social media then you know that my family has had the opportunity these past several months to drive through small towns all over the great state of Connecticut. It has been our pleasure to see Connecticut this way; and almost always there is a town hardware store.  It seemingly never failed that in most cases they are not tucked away; rather, they are front and center in the heart of every town on Main Street. Makes sense, right?  It especially makes sense because independent family run hardware stores are the cornerstone of our towns across the country. They are our neighbors and friends to the community they serve. And, I bet they have been entrenched in their communities running their businesses for multiple generations.

 The fact that they are in the heart of their towns (I would guess) is reflective of their long standing commitment to the communities they service.   Here are some other notables that I would like to share that we saw.  Generally speaking, the hardware stores:

  • Family name was proudly displayed.

  • Physically looked different showcasing their independence regardless if they flew the same co-op flag or not;

  • Showcased add on businesses like Plumbing or Rental to complement the hardware store.


Credit: Jarvis Consultants, LLC

Credit: Jarvis Consultants, LLC

The interesting aspect in the age of franchising or corporate retailers opening a store on every corner, is that it is clear that independent brick & mortar hardware stores are unique.  For example, it is highly unlikely that you will find another hardware store on the next corner.  There wasn’t a big box store to be seen. I’m sure they were near you just couldn’t see them because they are never in the “heart” of the town.

 In a lot of cases there were other businesses in the same town with the same family name. These types of independent retailers are known to give back to the community; whether, it is supporting a cause or a little league sports team.  Did you know that when you support an independent retailer that for every $100 dollars spent locally with independent businesses that $48 gets reinvested back into the local community?  While, the opposite is true when you spend that same $100 at chain stores, a mere $14 gets reinvested back into the community.  You can read more information on why shopping small gives back to the community on one of my previous blogs Do You Shop Small?

 I do make it a point to shop small.I started thinking how lucky these communities are that have their very own hardware store.And, I started getting a little jealous.I live in a relatively small town of 30,000 people in Connecticut.Several years ago, we had a local dealer (that has multiple locations) open a store in our town that focuses on paint.They primarily service the contractors.Now granted, we can drive to ANY next town for a hardware store visit.That’s right all of the towns around us have their very own independent hardware store. So, where’s my Hardware Store?  Independent hardware stores know that you are always welcome on Main Street in the heart of our town.

 

Sonya Ruff Jarvis, is the Managing Member of Jarvis Consultants and the Founder of the eRetailer Summit and JC Event Group. Sonya has spent most of her career visiting headquarters across global industries. An expert in the field, Sonya has been published in numerous retail industry b-to-b publications.  Sonya shares her experiences in her book series:  Mindful Minutes, A Marketer’s Journey through Business: is now available to purchase on AMAZON.

Sonya has a M.B.A. in Marketing. She is married and has a daughter and they live in Fairfield County Connecticut.  Follow Sonya on twitter at @jarvisconsult or @eretailersummit.

I got basketball on my mind...

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Two things happened last week that were connected for me. 

First my daughter finished up her AAU basketball season and the NBA Draft took place. This is our daughter’s second season playing in this league which consist of travel to tournaments each weekend where two games are played each day. To her dismay (later she will appreciate it) it is a family affair. No really, we enjoy it, we are invested in it and we plan our schedule around her game tip-offs. We drive her to the games and this year they all took place within the state of Connecticut. 

Second, the NBA Draft took place; and as a basketball Mom watching the draft it was really moving. A large number of the draftees were overcome with emotion. It appeared to be raw, honest and an unscripted pouring out of gratefulness for their life journey that got them to their NBA Draft moment.  Each young man whether their parents were alive or not credited that moment to their Mom or their Dad or both. While the players sacrificed with time, effort and pain it was fitting that they recognized the sacrifices that their families made for them too.

 Life happens one play at a time and sometimes there is not always a goal in mind. In some instances I would insert the word desire for goal. We do things that are hard and we keep doing them because we want to get better, we want to compete at the highest level but most importantly we have the tendency to work hard for or on something because we love it, we enjoy it and yes we recognize that we are good at it. 

We support our daughter’s basketball desire because she loves it. It is that simple.  The plus is we truly enjoy watching her play. We have no illusions of WNBA but the character that sports helps to build is priceless.  It teaches her to work hard, to play hard, to work together as a team; and, ultimately to be selfless.  I remember watching a documentary about the great Pat Summit. She was the women’s head basketball coach for the University of Tennessee.  She told her players that you don’t have time to feel bad about yourself because you should be so concerned about your teammate. So true and all of these sports lessons can be applied to other areas of our lives. 

 Life happens and we participate in a lot of activities but by the grace of God we all hope to experience a moment in time where the hard work and sacrifices all come together; and, we are overcome with emotion and the gratefulness overflows. 

 

Sonya Ruff Jarvis, is the Managing Member of Jarvis Consultants and the Founder of the eRetailer Summit and JC Event Group. Sonya has spent most of her career visiting headquarters across global industries. An expert in the field, Sonya has been published in numerous retail industry b-to-b publications.  Sonya shares her experiences in her book series:  Mindful Minutes, A Marketer’s Journey through Business: is now available to purchase on AMAZON.

Sonya has a M.B.A. in Marketing. She is married and has a daughter and they live in Fairfield County Connecticut.  Follow Sonya on twitter at @jarvisconsult or @eretailersummit.

My Top 3 Symptoms of Spring Fever 

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While spring began officially some ten weeks ago, the weather is finally breaking here in the Northeast.  So spring fever, while late, is hitting a lot of us; and, those tulips cannot bloom soon enough. After a long winter and a soggy spring we cannot wait to take off our coats and feel the warm sunshine. 

 A client asked me what I did for the Memorial Day holiday and I told him we were finally able to get the deck painted and put out the outdoor furniture. He felt that sounded too much like work and proceeded to tell me that he went fishing. 

For me, the spring season more than any signals new beginnings particularly with house and lawn projects.   Consumer research shows that we delay our spring DIY projects due to bad weather.  Yet, when it is good weather we run out to our local hardware store or big box to start on those spring DIY projects.  It is a domino effect.  Good weather gives us energy, it gives us hope but most importantly it inspires us to do something (with the house and lawn); and, to take the time, invest the money to get those projects completed. 

 It’s a time of renewal when we start working on our spring DIY projects. Here’s my top three symptoms (categories) of spring fever when it hits my household:

 #1. Lawn & Garden. We (My husband and I) walk the property to see what shrubs survived. What do we need to replace or even nurse back to health, if possible?  It was nice to see that we only lost one shrub this past winter. 

 #2. Outdoor Living.  Flowers, flowers and more flowers to spruce up the outdoor space. And, what about the cushions, umbrellas and decorative items?  Are they in good condition for another season or do they need replaced?  And, we can’t forget to give a little tender love and care to the mailbox that has been abused all winter by the snow plow trucks. 

 #3. Storage & Organization. It is time to put away winter “stuff” and pull out spring “stuff”.  Are my storage bins up for the job? Oh yeah, and what about my laundry room organization products?  Summer time means picnics.  Do we have storage containers to take food to outdoor parties or to the beach?

Once the review and evaluation process is done in each category we start tackling the projects where needed. It always feels good to feel the sunshine and the sweat of work. We try and DIY as much as possible. Sometimes we get it right and sometimes the results are a big dud.  The important point for us it that we tried; and, it is ours to make the mistakes and learn how to fix them. 

So, while our spring fever kicked in a little late, we are glad it came and we are enjoying every symptom.  Hope you are enjoying your spring too!

 

 Sonya Ruff Jarvis, is the Managing Member of Jarvis Consultants and the Founder of the eRetailer Summit and JC Event Group. Sonya has spent most of her career visiting headquarters across global industries. An expert in the field, Sonya has been published in numerous retail industry b-to-b publications.  Sonya shares her experiences in her upcoming book series:  Mindful Minutes, A Marketer’s Journey through Business: is now available to purchase on AMAZON.

Sonya has a M.B.A. in Marketing. She is married and has a daughter and they live in Fairfield County Connecticut.  

Follow Sonya on twitter at @jarvisconsult or @eretailersummit.

Keep Moving Forward

Mindful Minutes: A Marketer’s Journey Through Business by Sonya Ruff Jarvis NOW available on AMAZON.

Mindful Minutes: A Marketer’s Journey Through Business by Sonya Ruff Jarvis NOW available on AMAZON.

Perseverance is defined by Webster as persistence in doing something despite difficulty or delay in achieving success.  To be persistent is to be tenacious, determined, resolved to have the emotional grit to stay the course no matter the difficulty, the set-back, the disappointment. 

How many of us have that type of fight?  Better yet, at what point does the fight not seem worth it anymore?  When do we hit our threshold and resign ourselves to giving up and quitting?  The bottom line is everyone is different. 

As a mother of a young daughter I try to teach moments of persistence in a variety of everyday lessons. Keep shooting and you will score; study hard and you will get a good grade; encouraging my daughter that being persistent in whatever you do will yield results; and, that she will persevere. Persistence also means being patient.  If what we are trying to accomplish was easy we wouldn’t need to be persistent.  As Oprah says “we must keep moving forward.”  

To be persistent means that we have a vision that drives us to achieve that goal.  A powerful thought that calls for action to back it up. It’s hard to be persistent, life gets in the way and things become overwhelmingly hard. 

If we as women are honest we can feel as if it is super harder for us to achieve. The beauty is that perseverance as a character doesn’t discriminate; so, there are no excuses whether the obstacles are real or perceived. 

Perseverance will help propel us forward. 

The playing field isn’t even but one characteristic that helps to at least make it competitive is persistence. We need to bring it with us wherever we go whether it is to a sell, to the board room, to that idea/product/business.  Persistence helps to make things a little more equitable for us ladies. We have a tendency to work more determined, harder and smarter (that’s my opinion anyway). 

 A recent research study showed when comparing women run CEO companies to men run CEO companies, the companies ran by women outperformed the men. There are real numbers to back up these facts. Check out the Nordea study.

 Surprised?  Don’t be! 

To be persistent we have to possess will power, flexibility, strength of character, determination and a desire to succeed.  

 Tonight I will be celebrating a result from being persistent and persevering with my first book signing event. Mindful Minutes: A Marketer’s Journey Through Business has been published! It is the first in a series of books that I can now claim authorship.  It’s no coincidence that today my daughter’s bible verse quiz is on James 1:2-4“Consider it pure joy, my brothers and sisters, [a]whenever you face trials of many kinds, because you know that the testing of your faith produces perseverance. Let perseverance finish its work so that you may be mature and complete, not lacking anything.”

So next time you think you have had enough. Stop, pause and push the forward button because as Oprah says we must keep moving forward. 


Sonya Ruff Jarvis, is the Managing Member of Jarvis Consultants and the Founder of the eRetailer Summit and JC Event Group. Sonya has spent most of her career visiting headquarters across global industries.  An expert in the field, Sonya has been published in numerous retail industry b-to-b publications.  Sonya shares her experiences in her upcoming book series:  Mindful Minutes, A Marketer’s Journey through Business: is now available on AMAZON

Sonya has a M.B.A. in Marketing. She is married and has a daughter and they live in Fairfield County Connecticut.  

Follow Sonya on twitter at @jarvisconsult or @eretailersummit.  

Please join me on this journey...

I fell in love with marketing. It just seems a part of me. I enjoy it and it makes me feel good to contribute to something that is inevitably always bigger than me; that is sustainable, that can create historical moments and can even live through generations. (Think about an ad, sign, commercial, event that has withstood the test of time). 

My journey through marketing has gotten me to this very minute. A compilation of moments that I have been mindful in and have turned into lessons learned. Lessons that will undoubtedly be put to the test as I continue on my path. 

Mindful Minutes: A Marketer’s Journey Through Business is my debut book in a series. My desire in publishing this series is to remind everyone (including me) that there are lessons in everyday encounters, as long as we are mindful and present in that moment.  It is adapted from Sonya’s Blog, Breaking the Code of Excellence.

The first book in this series will take a look at how we all strive for excellence. We (sometimes) fall short, get back- up and achieve one moment at a time. One way I have done this is by being present in the moment and learning from every day “marketing” encounters; then, applying those experiences as lessons learned as I walk along my professional path. 

Please join me on this journey where…

I give light to my life’s passion.

My desire is that you are doing the same. 

Sonya Ruff Jarvis, a life-long marketer, has been a corporate executive, bible study teacher, organizer of events with tens of thousands attendees and now a successful small business owner. And through all of this, Sonya has run the New York City Marathon, survived breast cancer and created an innovative business-to-business customer relationship model. She and her husband live in Connecticut with their daughter who is a fierce basketball player and their Havanese dog, Sadie, who completes their family. 

Her book, Mindful Minutes: A Marketer's Journey Through Business, is the debut of a series of books on business, branding and event marketing. Additional information and Sonya’s Blog can be found on www.jarvisconsultants.com. Please follow Sonya’s author page.