Creating…

Credit Image:  Bublish

Credit Image: Bublish

Life is short. 

That’s not a cliché.  It’s a reality that gets clearer with each passing day (for me anyway). 

When you think about life, what do you dream about? Ultimately, what do you want to do with your days? How are you contributing to the world, your legacy and your life?  

Heavy questions?  You bet!  Questions that most of us, we claim we are too busy to stop, think about and search for, the answers.  And, before you know it, life has passed us by.  

The following experiences are great examples of passions, causes, good ole’ fun and dreams to consider as you strive to live your dream; and, find the passion that drives you forward. Hopefully, these encounters will challenge you to ask those heavy questions that, when answered, will lighten and give light to your life’s passion.

*********

A year ago, this excerpt from my first book, Mindful Minutes:  A Marketer’s Journey Through Business, was submitted to the weekly “Book Bubble” contest sponsored by Bublish, a complete book publishing and marketing solution for professional indie authors and publishers.  I am happy to say that this entry won the contest!  Yes, this was a year ago, but isn’t it just as relevant today?  Life is short! 

We started this year, like any other and quickly had to pivot – into and through a Pandemic.  Where are we now?  On the second half of 2020 – already!  Even through the challenges of a Pandemic, we are swiftly moving through the year.  When you look back on 2020, what will you be able to say you accomplished during these days of social distancing, COVID-19, masks and everything that came with it? 

How will you say that you contributed to the world, your legacy and your life?  Heavy questions?  You bet! The question is whether you are making an effort to answer them. Purchase Mindful Minutes: A Marketer’s Journey Through Business.

Sonya Ruff Jarvis, is the Managing Member of Jarvis Consultants and the Founder of the eRetailer Summit and JC Event Group. An expert in her field, Sonya has been published in numerous retail industry b-to-b publications.  Sonya shares her experiences in her book series Mindful Minutes:  A Marketer’s Journey Through Business.  In addition, Sonya collaborated in publishing an anthology, Mentoring Moments:  14 Remarkable Women Share Their Breakthroughs to Success. Purchase Sonya’s books here.

Sonya has a M.B.A. in Marketing. She is married and has a daughter and they live in Trumbull, Connecticut.  

Follow Sonya on twitter at @jarvisconsult or @eretailersummit

What I am missing: COVID-19 Top 10 List

To say that the COVID-19 pandemic has disrupted most of our daily lives and plans, is an understatement, at least from my point of view.  I confess that I started lamenting about all of the things I am missing due to the pandemic.

Here’s my top 10 list:

1. Being an engaged spectator at my daughter’s basketball games

Image Credit:  Jarvis Consultants, LLC

Image Credit: Jarvis Consultants, LLC

2. Being involved with my daughter’s school

3. Going to and being active in church 

4. Family Reunion – ours happens every other year on the even years - not in 2020 :-(

Image Credit:  Jarvis Consultants, LLC

Image Credit: Jarvis Consultants, LLC

5. March madness/Watching live sports on TV

6. Annual August family trip to Saratoga Raceway + summer family beach resort vacation

Image Credit:  Jarvis Consultants, LLC

Image Credit: Jarvis Consultants, LLC

Image Credit:  Jarvis Consultants, LLC

Image Credit: Jarvis Consultants, LLC

7. Getting ready and meeting up with my gal pals/Eating out

Image Credit:  Jarvis Consultants, LLC

Image Credit: Jarvis Consultants, LLC

Image Credit:  Jarvis Consultants, LLC

Image Credit: Jarvis Consultants, LLC

8. Massages

9. Freely taking my time and walking the aisles at brick & mortar retail and shopping

10. Going to the gym

I know that the activities and the traditions on the list might seem small.  I really believe that it is all of the small instances, annual traditions and self-care moments that create one’s lifetime.  I am thankful and grateful for what I have, but I do miss the things on my top 10 list.  They help to make me feel complete. During this disruptive time of the covid-19 virus, what are you missing?

Sonya Ruff Jarvis, is the Managing Member of Jarvis Consultants and the Founder of the eRetailer Summit and JC Event Group. An expert in her field, Sonya has been published in numerous retail industry b-to-b publications.  Sonya shares her experiences in her book series Mindful Minutes:  A Marketer’s Journey Through Business.  In addition, Sonya collaborated in publishing an anthology, Mentoring Moments:  14 Remarkable Women Share Their Breakthroughs to Success. To purchase Sonya’s books go to AMAZON.

Sonya has a M.B.A. in Marketing. She is married and has a daughter and they live in Trumbull, Connecticut.  

Follow Sonya on twitter at @jarvisconsult or @eretailersummit

 

When is enough, enough?

Image Credit:  KindPNG

Image Credit: KindPNG

As a marketer, it excites me to get to know the personal preferences of customers and create personalized marketing plans; creating individual messaging that resonates with customers and produces a personal experience.  This is the ultimate goal behind personalized marketing.   When we optimize data analysis combined with digital technology we are able to track even the most mundane of consumer activities; and, gather pieces of behavior like a puzzle to compose profiles of our best target segments.  Understanding consumer behavior, identifying emerging trends and being able to offer solutions to any number of consumer challenges, is always positive.  

Until, enough is enough and it becomes annoying to the consumer and the ultimate goal backfires.  

I would argue, that while brands have good intentions, sometimes their personalization marketing tactics can damage the relationship.   When does personalization marketing become annoying? Since we are all individuals and unique, I believe the threshold of tolerance is different for each person; but, leveraging the same data analysis and digital technology, we should be able to figure out when enough is enough for different sub-segments of the target audience.

Here are my top 5 brands activities that can become annoying and determine that enough is enough for me:

1.       Texting

Texting to Take Action:  When you receive a text to take action, you take the action.  It can become annoying when the text received provides the wrong information. An example: I once received a text that my prescription was ready and to please pick it up. I drove to the store and the pharmacist didn’t have the prescription and was not aware I received a text. I provided the text and they said “oh”. 

2.       Online Browsing

Follow-up on the online browsing merchandise you chose not to buy:  You receive a reminder that targets digital ads that track your footprint online “reminding” you to purchase. Great idea, but there needs to be a limit. Otherwise, it just becomes annoying.

3.       e-Mail Marketing/Blog

Unsubscribe:  It is a wonderful tool that email marketing messages have an unsubscribe option.  But, finding the button is an adventure, and actually being able to unsubscribe is a huge challenge.  Double that sentiment when you are successful with the unsubscribe action, yet, you continue to receive emails/blogs even though you took the time to unsubscribe.

4.       Loyalty Rewards and Coupons

Access and Convenience:  These assets are only as good as your ability to access them with convenience.  I consistently frequent one store and they never have my rewards/discounts attached to my name/account; I then search for my email that I received with the discount (you can click a button and it automatically goes to your card, which I do); and, they scan the email. Very rarely does the “click button” work.  It is supposed to be easily accessible and convenient but often times rewards and coupons are inconvenient and not able to be redeemed.

5.      Alerts

Opt-in alerts:  These are wonderful and are always easy to opt-in.  I sign-up for them as needed.  But when I am ready to opt-out and Reply STOP, sometimes that does not work.  So, it can be frustrating that you cannot opt-out as easily as you opted-in.

All of the above are just a few cumulative experiences that are a direct reaction to personalization marketing that I have experienced. Do not get me wrong, there are many personalized marketing tactics that create and give the consumer creature comforts - all which help to build a loyal relationship.  I believe they far outweigh the negatives.  Delivering on your brand promises certainly creates brand loyalty.  Surely, personalization helps to maintain and grow that relationship, but when engaging in your development of these activities please stop and ask yourself, “when is enough, enough?”

Sonya Ruff Jarvis, is the Managing Member of Jarvis Consultants and the Founder of the eRetailer Summit and JC Event Group. An expert in her field, Sonya has been published in numerous retail industry b-to-b publications.  Sonya shares her experiences in her book series Mindful Minutes:  A Marketer’s Journey Through Business.  In addition, Sonya collaborated in publishing an anthology, Mentoring Moments:  14 Remarkable Women Share Their Breakthroughs to Success. To purchase Sonya’s books go to AMAZON.

Sonya has a M.B.A. in Marketing. She is married and has a daughter and they live in Trumbull, Connecticut.  

Follow Sonya on twitter at @jarvisconsult or @eretailersummit

Do you look in the mirror, first?

blogjuly22020clipart.png

My dear mother, in all of her wisdom had a lot of sayings. Many of them I did not understand until much later in life. Now, her sayings pop into my head at relevant periods.  While she did not create many of these sayings, she certainly owned them when making a point with all of her children, grandchildren and great-grandchildren.  During our current world events and yes turbulent times, one saying in particular keeps sticking with me, “look in the mirror, first”.

That phrase is timeless and can be used for all generations and circumstances.  Recently I came across a post from Lolly Daskel who sums it up really well in her blog.  Ms. Daskel refers to the person who is willing to look in the mirror, first as a heart-based leader.  A heart-based leader is described as a leader “who leads from within and is willing to look at themselves in the mirror.”

It is so easy to talk about someone or something else, to be judgmental or critical and to play the blame game; but, honest self-reflection is a must. And, the only way we can do that, is to look in the mirror first before uttering one note of judgement, criticism or blame.  It is a hard thing to do, to really look at ourselves.  It is hard for me, anyway and believe me, I fall short many times.  But, the point is, that I try. 

When I try, ultimately it brings me humbly to my knees, because I do not always like the reflection.  Yet, I muster up the courage to stare within myself and know that self-reflection is good.  I know that I cannot grow unless I am willing to see the good, the bad and the ugly.  In the process, I am thankful for the good, adjust the bad and throw away the ugly stuff.  It is not that easy but rather a process.

When I look in the mirror, seeing my reflection, I ask:

  • Am I being a good role model for my daughter all of the time?

  • Am I emotionally supporting my husband, family and friends?

  • Am I with words and actions consistently kind?

  • Am I am supporting the weak and the vulnerable?

  • Am I silent or willing to speak truth when it is uncomfortable?

  • Am I willing to stand up for my values when it is hard?

  • Am I responsible for my actions?

  • Am I taking care of and loving myself?

All of these questions and more are relevant for me to stay true to who I am.  In my opinion, to be willing to look in the mirror is the first step.  The second step is being honest with the refection I see, making adjustments and trying to do better moving forward.  So, the next time you begin to talk negatively about someone or something, become judgmental or critical, or play the blame game, just stop.  Take a breath and exhale. Ask yourself meaningful questions and answer them honestly.  It will be the start of looking in the mirror, first.  Now, whose reflection do you see?

Sonya Ruff Jarvis, is the Managing Member of Jarvis Consultants and the Founder of the eRetailer Summit and JC Event Group. An expert in her field, Sonya has been published in numerous retail industry b-to-b publications.  Sonya shares her experiences in her book series Mindful Minutes:  A Marketer’s Journey Through Business.  In addition, Sonya collaborated in publishing an anthology, Mentoring Moments:  14 Remarkable Women Share Their Breakthroughs to Success. To purchase Sonya’s books go to AMAZON.

Sonya has a M.B.A. in Marketing. She is married and has a daughter and they live in Trumbull, Connecticut.  

Follow Sonya on twitter at @jarvisconsult or @eretailersummit

Guest Blogger, Denola Burton: Are You Stuck? 5 Steps to Getting Unstuck in Your Business While Quarantined

For the past several weeks of the quarantine, I have been STUCK!  I haven’t been able to “get it together”!  Last night when I was thinking about this stagnation, I decided to do something about it.  I know that there are things that I can do for my small business that can propel me forward when Covid-19 is a thing of the past so I began to make a list.  Then I categorized those things and began to put a strategy in place and specific action steps in order to get me and my business “unstuck”!  Here are my 5 Steps to Getting Unstuck in My Business and I thought I would share them with you in case you need some ideas for getting unstuck in your business too.

unstuck image Denola's blog.jpg

1. Personal Development

This is the day and age of e-learning, online learning, Facebook Lives, etc. and NOW is the perfect time to take advantage of some of the FREE offerings that can benefit you and your business.  My suggestion is to start by making a list of all the areas of your business that you could benefit from knowing more or doing more.  You can do a search to find training that can help you grow in that area. 

Recently, I would have attended the “Independent Book Publishing Association – IBPA sunny L.A.  But I can still continue my education on publishing – online.  I already started my list of FREE online courses and webinars on publishing and will commit to completing at least one per week (if not more). 

change denola 2nd iamge.jpg

During this time of change, we can continue to grow. 

2. Spring Cleaning

Yes, we often think of Spring as a time to spruce up our house.  Well, this is a perfect time to spruce up your business.  Here are some suggestions of what may need some Spring Cleaning in your business:

Your technology:  When was the last time that you cleaned your electronic files?  I did a small amount of cleaning on “National Clean Your Computer Day” but didn’t nearly scratch the surface of what needed to be done.  My suggestion is to add intentional time to your calendar – whether it is an hour a day or an hour a week to do some electronic file cleaning.  This can include organizing your desktop, sorting/deleting old files or pictures, cleaning your Spam folder, etc. 

Your office and hard copy files:  Whether you have a dedicated office space or a spot on the table, you probably have files and paperwork that need to be organized.  When your office is organized, you just feel better about working and getting things done.  By the way, if you don’t have a dedicated office space, see if you can carve out a space that is just for you and your business – in these times of “working from home”, you will be more committed to working if you have a place specifically for work.

Clean denola image 3.png

3. Create New Content

denola image 4 conten.jpg

This is a perfect time to be creative.  Schedule a “staff meeting” with yourself, get a white board (or a clean piece of paper) and begin to brainstorm what you can do to be ready for your clients when we are ready to get “back to normal”.  Wouldn’t it be nice to be able to follow-up with your clients or find new clients with a new portfolio of offerings?  Be ready for the potential business that can come your way.

4. Organize Finances/Expense Tracking

UGH!  Unless you are an accountant, you probably don’t enjoy finances.  Well, this is the perfect time to get your finances in order.  One of the things that I found out after starting my own business was that I was truly lacking in this department.  I did get Intuit Quickbooks to help with expense tracking and that has helped me TREMENDOUSLY!  But, I still keep electronic (and some paper files) that need to be organized.  I plan to use this time getting my paper files converted to electronic files and going through my Quickbooks files to ensure that my categories are correct and ready to use for future business transactions.

denla image computer.jpg

5. Give Back

This may be the most important action we can take during this time where so many are being impacted.  Find a “cause” and give back to the community.  It doesn’t always have to be financial, it can be with your time or talents.  Remember some of those FREE webinars and training that we mentioned before?  Maybe you have some talent that you can share with others.  You can provide relevant content through social media, your website or through your email groups.  This is also a great way to keep your Brand alive and well, too.  I believe that this step will be the most beneficial to your overall health and well-being while you are quarantined. 

denola les brown.jpg


So, I am not just writing this advice for you guys, I’m writing it for myself.  Today is the first day to make a difference in our lives and our businesses.  I pray that this advice will help you get unstuck and better prepare you to make that difference.  Let’s get started!

Denola Burton is the Founder and CEO of Enhanced DNA: Develop Nurture Achieve, LLC.

Denola Burton is the Founder and CEO of Enhanced DNA: Develop Nurture Achieve, LLC.

Through Enhanced DNA, Denola develops and nurtures individuals and organizations to achieve their Leadership, Communication and Performance goals and objectives.  Denola is also an author and publisher and created the Enhanced DNA Publishing Division of her company where they assist new and newer authors in publishing their books according to the Independent Book Publishing Association (IBPA) standards.  Denola retired from Eli Lilly and Company after 27 years where the majority of her career was focused on Employee Relations/Human Resources.  You can connect with Denola on Facebook, Instagram, LinkedIN and Twitter at Enhanced DNA Develop Nurture Achieve or on her website at www.DevelopNurtureAchieve.com or www.EnhancedDNAPublishing.com





Guest Blogger, Aisha Cargile: Recruitment Marketing: 4 Steps to Finding the Right Candidates

aishaimage1forJune2020blog.jpg

Whether you are a for profit or a non-profit, finding the right people and getting them into the right roles directly impacts how well your organization runs. This is especially important for smaller organizations where the contribution of each team member has a greater impact on organizational outcomes.

There are four steps to appealing to the right audience and attracting the perfect fit for your team:

  1. Craft Your Opportunity

  2. Find Your Audience

  3. Make “Apply Now” Easy

  4. Be Responsive

Step 1: Craft Your Opportunity

We have a lot more shoved in our faces today than ever before. As a result we look for the main point to quickly tell us if what we’re reading is relevant to us and whether we want to continue. So when crafting your opportunity you want to make sure the key pieces your audience is looking for are clearly displayed. 

I’m sure it’s no surprise that the top 3 things looked for in a job ad are compensation, qualifications and job description. This was the case prior to COVID-19, and is likely to be the case after COVID. However, taking COVID into consideration, safety and the ability to work remotely are also some of the top keywords being looked for right now. 

When crafting your opportunity in our current environment, if the position is remote this is one of the first things you want to tell people. There are some amazing candidates out there who are only looking for remote work and if you can provide that flexibility then make that clear up front. 

The job description should be provided next. You want to tell people about the job. The description, more than the list of qualifications, helps readers decide whether, or not, they can do the job. It also helps them determine if they want to do the job. When it comes to fit, desire to do the job is as important as ability. 

In the job description, include 3-5 of the most common activities of the role. Is the person leading team meetings? Will they be expected to check and respond to social media engagements or run reports and analyze the data? Provide an idea of what the ideal candidate needs to be absolutely comfortable with doing consistently. If you have room without getting too wordy, include things that show company culture and set the tone. Such as, promotes a culture of inclusion, fosters team pride, encourages professional development, helps clients love our products.

Next provide your list of requirements. First start with a list of all of the things you want your new hire to have. Then rank them in order of priority. The top items on that list are your requirements. The rest are nice to have and should be labeled as such. When you include the nice to haves in your requirements list you are telling excellent candidates that you don’t want them. By separating the two, you ensure that your candidates understand your priorities and whether they can do the job satisfactorily. You also let them know what skills they will need to learn quickly but don’t necessarily need to have mastered on day one. 

There is some debate as to whether you should include compensation in your ad. This is something that candidates would prefer, because it helps them rule out the jobs that don’t pay enough. However, there is more to compensation than salary. If your monetary compensation is competitive, provide a range. Starting at what you would prefer to pay and extending to the high end of what you would be comfortable paying a new team member. If the monetary compensation is not competitive but other benefits like skills training, flexible hours, paid time off, health, vision, dental, on-site child care or a gym membership make up for it, then don’t include the specific numbers, but do include that compensation is competitive and be prepared to discuss compensation as a package and not just as a salary during the interview.

Step 2: Find Your Audience

Now that you have the key parts for your message you have to get it in front of the correct audience. Typically, small businesses and non-profits don’t have hundreds of dollars to pay for jobs advertisements. Frequently, word of mouth is the best way to find your candidates. So you want to look to your website, social media and free services to post your job ad. 

Your website should have the full job description with the method(s) for applying. This is the best place to provide all information about your organization and should provide clear links to allow potential candidates to get to know more about you, who you are, what you do and why they should care.

With anything social media, place is important. If you are hiring, LinkedIn should be the first place you post your job ad. And yes, your business or non-profit should have a LinkedIn business page. You can simply create a “we’re hiring” post on the company page, include an image and a link to your website. You do not need to pay for a LinkedIn job ad. Facebook, Twitter and instagram are also good places to put your information though we would suggest simplifying your message, tailoring it to the platform and pointing interested candidates to your website for the full jobs ad. 


aishaimage2forblogJune2020.png

For Instagram and Twitter, focus on an eye catching image such as the one at https://www.instagram.com/p/CA5Jx5IH2of/ which is bright, cheerful and clearly shows they are hiring. Facebook is going to be a great place to spread the word. Encourage others to either share the post with your job ad or tag any potential candidates they may know.

There are job boards that will post or promote your open position for free. Indeed, Glassdoor and even Google for Jobs will allow you to post your job opening for free, though in Google’s case you need both a website and a little technical savvy.

Step 3: Make “Apply Now” Easy

Everything above is important, but if you get a candidate to the point where they are ready to apply and you’ve made it complicated, then you have wasted your time and theirs because odds are you’ve lost them. Make applying for your position easy. Allow them to email you their resume and a cover letter, if you require one. If you require an actual application, make it simple to access and use and no more than a page or two.  

Step 4: Be Responsive

No one likes to be kept waiting. Especially, when trying to make life altering decisions, like whether to take a job or not. When you receive an application or query, acknowledge the submission. Preferably within 24 hours. It can be a simple, “thank you for your submission, we will follow up with you soon”. If possible, provide next steps or set expectations for when they will hear from you next. 

One thing to remember in all of this is that you are offering an opportunity, but you are also gaining the time and skill of a valued new team member. The opportunity needs to be appealing to them beyond the paycheck, otherwise, you’re likely to lose them to a bigger paycheck as soon as one comes along. You want someone who shares your goals for the company, the team and for their own professional development. That is someone who’s a perfect fit for your team and someone who is likely to do their best work to make your shared vision a reality.

---------------------------------

Aisha Cargile, Co-Founder, McCord and Cargile Marketing Resources

Aisha Cargile, Co-Founder, McCord and Cargile Marketing Resources

Aisha Cargile is a trainer, author and co-founder of McCord and Cargile Marketing Resources, an Indianapolis-based marketing agency specializing in You-centric marketing and marketing education for small businesses, solo-preneurs and non-profits. Aisha is an educator at heart. She believes that knowledge is to be shared and lives by the saying "give a man a fish and you feed him for a day, teach a man to fish and you feed him for a lifetime.

She has volunteered with a variety of professional and charitable organizations, including, Maddie Smiles: Random Acts of Kindness a community-based organization that focuses on improving the mindset and outlook of local populations through acts of kindness designed to inspire positivity and improve community relations. She has also sat on the board of directors for the Project Management Institute Central Indiana Chapter as VP Marketing.




Who do you trust to deliver your stuff?

The word trust was brought up at least six times during a conversation with Laura Heller, Forbes Contributor and David Weiss, Partner of McMillan Doolittle, during the 2019 Home Improvement eRetailer Summit held in Chicago as they discussed global retail trends.

David Weiss and Laura Heller, eRetailer Summit 2019

David Weiss and Laura Heller, eRetailer Summit 2019

Trust is defined as a firm belief in the reliability, truth, ability, or strength of someone or something. In the context of their conversation, it is now relevant to bring up our current state of challenges with the COVID-19 pandemic.  The conversation focused on insights that we currently see in “action” which have been accelerated by the pandemic.

One such thought about trust in retail is that we are now relying more than ever on digital assets just to get through the day; and, we are forced to trust that our doubts of using digital sources will not be realized.  Forced is the operative word here because it took a pandemic to help accelerate the adoption of digital assets.  During the conversation, Laura Heller even went further to state that “optimized digital assets are trusted more than copy/text.”  We see that playing out more now than ever.

The conversation was focused on how delivery-side solutions like Instacart are becoming the norm.  Interesting, that we have fast forwarded less than six months since this discussion was held at the eRetailer Summit and the adoption of digital assets has accelerated because that is the best choice for consumers to get what they need; and, remain safe from a public health standpoint.

A recent post from Kris Holt, a Forbes Contributor, states that Instacart has a 450% increase from December 2019 to April 2020; and, one-third of shoppers are buying their groceries online.  Due to the corona virus outbreak, Instacart made $10 million in net profit in April alone when in the previous years it posted net losses. 

While online retail, specifically groceries has seen an enormous uptick in growth, I would suspect that the experience has increased the trust among consumers that it can be easy, convenient and safe from a privacy standpoint.  Retail delivery solutions had to unexpectedly step-up and supply an immediate high-demand from consumers sheltered in place.  Whether it was standard shipping, one-day delivery, curbside pick-up or just pick-up in store, retailers are currently being challenged everyday like never before.  For retailers this is a time period to build trust from consumers that they can count on you during the worst of times.

While no one could have expected our current situation with COVID-19, Laura Heller’s forecast was right on point!  When asked last year at the Home Improvement eRetailer Summit to sum up what she believed retailers should focus on when winning over consumers, she chose the word TRUST.

Celebrating 5 years, March 7-9, 2021 Aloft Chicago Downtown River North, Chicago, IL

Celebrating 5 years, March 7-9, 2021 Aloft Chicago Downtown River North, Chicago, IL

Insights and predictions are shared from retail thought leaders at the Home Improvement eRetailer Summit celebrating its 5th year March 7-9, 2021 at the Aloft Chicago Downtown River North, Chicago IL.  It is an invitation only face-to-face event that focuses on home improvement ecommerce through networking, education, and one-to-one meetings.  To request your invitation, please contact us


Sonya Ruff Jarvis, is the Managing Member of Jarvis Consultants and the Founder of the eRetailer Summit and JC Event Group. An expert in her field, Sonya has been published in numerous retail industry b-to-b publications.  Sonya shares her experiences in her book series Mindful Minutes:  A Marketer’s Journey Through Business.  In addition, Sonya collaborated in publishing an anthology, Mentoring Moments:  14 Remarkable Women Share Their Breakthroughs to Success. To purchase Sonya’s books go to AMAZON.

Sonya has a M.B.A. in Marketing. She is married and has a daughter and they live in Trumbull, Connecticut.  

Follow Sonya on twitter at @jarvisconsult or @eretailersummit

 

 

 

 

 



Thank you nurses, doctors and first responders!

In celebration of #NursesDay2020 yesterday and #NursesWeek2020 week this post is dedicated to all of the nurses, doctors and first responders.  My niece, Keli is a hospice nurse at a Veterans hospital and I have always admired her for the profession she chose.  Nurses, doctors and first responders are special people that can do the work that many of us just cannot tackle.  I am speaking for myself.  For me, it is just too hard, too haunting and too sad.  For them, based on conversations that I have had with my niece, it is fulfilling and a privilege.  So, thank you nurses, doctors and first responders for your everyday service.

Thank you, Keli!

Thank you, Keli!

We see you!  Most importantly, we want you to know that it does not take a global pandemic or major disaster for the world to see you.  We know that you are everyday heroes who continue to soar during the worst situations.  You are always consistent and reliable.  Whether it is a disaster or a pandemic, healthcare professionals and first responders continue to run toward the danger lending their expertise, skills and empathy.  They continue to rise to the challenge and I know many of us have been expressing our awe of them.  We are thankful for them! 

Their ability to serve is amazing.  Their strength to do the job, even with all of the sacrifices they have to make, is unwavering.  Yes, there are other fields like this too including the military and law enforcement to name a few who equally put their lives in danger and make tremendous sacrifices for something bigger than themselves; bigger than ourselves.  With the COVID-19 pause, we are celebrating the nurses, doctors and first responders and highlighting their sacrifices during this time.

As we continue to learn more and read personalized stories we are all affected in one way or another. Companies, brands and individuals are donating their time and resources to help healthcare workers.  Like you, I am grateful for all of the companies that are investing resources to help support these workers.  In case you have not had the chance to learn about some of the amazing contributions made by these brands, here are a few:

Nike is donating $5.5 million worth of products including sneakers, socks, and T-shirts to healthcare workers in the US and Europe

Free shoes, Starbucks and more: These brands are giving back to nurses, health care workers

50+ Companies Doing Good & Giving Back Amid COVID-19

Publix is buying milk and produce that farmers would’ve been forced to dump and donating it to food banks

In addition, there are a number of manufacturers in the home and home improvement industry that are giving back; and, I am proud to know them and thank them for their contribution when our country (and the world) is in a time of need.  Here are just a few:

Jacobs & Thompson Inc. to supply face shields to Federal Government

JK Adams: Personal Protective Equipment and COVID-19 Response

DuPont Mobilizes Covid-19 Response Efforts

There are so many more great companies and individuals giving money, time and developing creative programs that are helping healthcare providers and first responders during this time.  #NursesDay2020 and #NursesWeek2020 could not have come at a better time to celebrate these front line workers.  We see you!  Thank you nurses, doctors and first responders!

Sonya Ruff Jarvis, is the Managing Member of Jarvis Consultants and the Founder of the eRetailer Summit and JC Event Group. An expert in her field, Sonya has been published in numerous retail industry b-to-b publications.  Sonya shares her experiences in her book series Mindful Minutes:  A Marketer’s Journey Through Business.  In addition, Sonya collaborated in publishing an anthology, Mentoring Moments:  14 Remarkable Women Share Their Breakthroughs to Success. To purchase Sonya’s books go to AMAZON.

Sonya has a M.B.A. in Marketing. She is married and has a daughter and they live in Trumbull, Connecticut.  

Follow Sonya on twitter at @jarvisconsult or @eretailersummit.

 

How are you doing?

I have been reaching out to and receiving communications from people that I don’t connect with on a regular basis. The focus of that communication has been basic during this unprecedented time which is “how are you doing”?  It’s such a loaded question and in so many ways, even though not meant to be, rhetorical. 

Image: Newport Beach Pier

Image: Newport Beach Pier

For those of us who have not been infected by the corona virus, we’re just grateful and feel as though we can’t really complain that it’s hard to find toilet paper to buy.  For those who have been infected or have lost a loved one due to the virus, there are literally no words.  While the advancement of technology has helped us adapt a little easier, it has still been a difficult time for most people. 

  • Viewing a live stream of a funeral, is not the same as being there for comfort and closure.

  • Attending Google classroom, is not the same as teacher-to-student eye contact for understanding.

  • Working from home gets the job done, but it doesn’t allow impromptu brainstorming with colleagues.

  • Ordering your groceries online takes away from the experience of picking out that just right piece of fruit.

Don’t get me wrong, I am thankful for technology and believe that COVID-19 virus has disrupted us in such a way that it will force us to push technology further and at a faster pace. 

To me, the beautiful surprise during this is the inspiring creativity that has been evident.

We have been giving ourselves high marks for our advancements but essentially COVID-19 showed us that we need to do some catching up.  The status quo is not good enough anymore.  This global pandemic and shelter-in-place has given all of us something we never had before which is time.  Time to accelerate our usage of digital services, time to be more creative and time to reach out and ask people who we know “how are you doing?”.



Sonya Ruff Jarvis, is the Managing Member of Jarvis Consultants and the Founder of the eRetailer Summit and JC Event Group. An expert in her field, Sonya has been published in numerous retail industry b-to-b publications.  Sonya shares her experiences in her book series Mindful Minutes:  A Marketer’s Journey Through Business.  In addition, Sonya collaborated in publishing an anthology, Mentoring Moments:  14 Remarkable Women Share Their Breakthroughs to Success. To purchase Sonya’s books go to AMAZON.

Sonya has a M.B.A. in Marketing. She is married and has a daughter and they live in Trumbull, Connecticut.  

Follow Sonya on twitter at @jarvisconsult or @eretailersummit.

 





Guest Blogger, Denola Burton: Everyone is not like you!

Denola Blog pic.jpg

Everyone is not like you!  That's right.  Even identical twins have differences - especially in behaviors.  Ever wonder what your behaviors say about your individual or team leadership, communication or overall performance?  Through Enhanced DNA:  Develop Nurture and Achieve, we use the DISC Behavioral Assessment to help individuals and teams understand what their behaviors mean and how to improve their leadership DNA, communication DNA and performance DNA.  The DISC assessment will help you learn how to adjust your behaviors and appreciate the behavioral styles of others.  

So, what is DISC?  The DISC model of behavior was first identified by psychologist William  Marston in his book, “Emotions of Normal People” where he describes his theory that behaviors can be categorized into types or styles.  The four DISC behavior styles were originally identified as Dominance, Inducement, Submission and Compliance.  Marston believed that if you understood your primary behavioral styles, you would be able to better manage your experiences and relationships with others.

Over the decades since the original model was discovered, several assessments using Marsten’s theories were developed.  Some consider the DISC assessment as a Personality assessment, others view it as a Behavioral assessment.  Our view is that “Personality is who we are while behavior is what we do”, and therefore, we believe that the DISC is assessing behaviors and not your personality.  

Today’s modern DISC is essentially a four quadrant model which measures the degree of dominance, interaction, stability and cautiousness.  The DISC is used most frequently to help teams work more effectively with each other by having individuals answer questions about a series of behavior-related statements to understand not only their own behavioral style but the styles of others.  

Let’s look at each component of DISC: 

D – Decisive

Do you have anything in common with Darth Vader from “Star Wars”, Buzz Lightyear from “Toy Story”, or Kent Brockman from “The Simpsons”? 

People with the “D” Behavioral style tends to be direct and decisive. They generally exhibit behaviors that are dominant, they have high self confidence, are risk-takers and are strong problem solvers. They also prefer to lead rather than follow and tend to focus on results. Does this sound like you?  If this sounds like you, you might have a High D Behavioral Style!

I – Interactive

Do you have anything in common with Hans Solo from “Star Wars”, Woody from “Toy Story”, or Homer from “The Simpsons”? If you do, you might have a High I Behavioral Style!

People with the “I” Behavioral style tend to be interactive and very social. They generally exhibit behaviors that are talkative, optimistic, inspiring, and are very fun to be around. They tend to keep conversations fun and are often the life of the party. Does this sound like you? If this sounds like you, you might have a High I Behavioral Style!

S – Stability

Do you have anything in common with Luke Skywalker from “Star Wars”, Rex the Dinosaur from “Toy Story”, or Marge from “The Simpsons”? If you do, you might have a High S Behavioral Style!

People with the “S” Behavioral style tend to be stable, loyal, reliable and really good listeners. They generally exhibit behaviors that are steady and sometimes submissive. They tend to avoid confrontation and are great mediators. They tend to be steady, pace themselves and are very patient.  If this sounds like you, you might have a High S Behavioral Style!

C – Cautious

Do you have anything in common with C3P0 from “Star Wars”, Mrs. Potato Head from “Toy Story”, or Lisa from “The Simpsons”? If you do, you might have a High C Behavioral Style!

People with the “C” Behavioral style tend to be focused on compliance and rules. They generally exhibit behaviors that are organized and structured and are often analytical. They tend to work well with a schedule, prefer to work alone and are often quiet and reserved. Does this sound like you?  If this sounds like you, you might have a High C Behavioral Style!

Want to see what a DISC assessment is like? Want to see what a DISC assessment is like?  Contact us for your FREE assessment in March.

  

 

Denola photo.jpg

Denola Burton is the Founder and CEO of Enhanced DNA:  Develop Nurture Achieve, LLC.  Through Enhanced DNA, Denola develops and nurtures individuals and organizations to achieve their Leadership, Communication and Performance goals and objectives.  Denola is also an author and publisher and created the Enhanced DNA Publishing Division of her company where they assist new and newer authors in publishing their books according to the Independent Book Publishing Association (IBPA) standards.  Denola retired from Eli Lilly and Company after 27 years where the majority of her career was focused on Employee Relations/Human Resources.  You can connect with Denola on Facebook, Instagram, LinkedIN and Twitter at Enhanced DNA Develop Nurture Achieve or on her website at www.DevelopNurtureAchieve.com or www.EnhancedDNAPublishing.com

 

 

How are small businesses facing the COVID-19 outbreak?

To say that the COVID-19 outbreak is causing disruption is a huge understatement.  If you are a small business owner and/or operate a small industry event like I do, then multiply the disruption by a gazillion.  These are clearly uncertain times and while I know it is always best to approach uncharted territory with calmness, as the owner of a small business and the organizer of a small industry event, my initial reaction was FEAR…

  • Fear that the spread of the disease would get worse before it gets better.

  • Fear that someone in my circle of family and friends would be infected.

  • Fear that our communities and schools would have a long road ahead to get back to “normal”

    And, yes, fear that my small business and the event industry would be changed for the foreseeable future. 

Credit Image: Jarvis Consultants, LLC - local grocery store - No Toliet Paper!

Credit Image: Jarvis Consultants, LLC - local grocery store - No Toliet Paper!

Credit Image: Jarvis Consultants, LLC - local grocery store - No White Vinegar!

Credit Image: Jarvis Consultants, LLC - local grocery store - No White Vinegar!

Credit Image: Jarvis Consultants, LLC - local grocery store - No Bread!

Credit Image: Jarvis Consultants, LLC - local grocery store - No Bread!

Every grocery store trip reminds me that I am not the only one afraid as the shelves of toilet paper, bread, dairy products and frozen foods are empty.  This fear has gripped each and every individual and has changed how we live our daily lives.

Thankfully,  I have overcome my fear.  The following bible scripture popped into my head and was comforting:

The Lord himself goes before you and will be with you; he will never leave you nor forsake you. Do not be afraid; do not be discouraged.” Deuteronomy 31:8 (NIV)

It reminded me that after 9/11 shattered our lives and the event world, we were resilient because we were attacked and we fought back and we showed our resolve.  Americans knew the best way to heal was to honor those that lost their lives, we pledged never to forget them and to continue to lead the world in all aspects including the economy.

The biggest tactic to fight the spreading of COVID-19 in our communities is to limit gatherings and to distance ourselves from others.  The disease cannot travel far.  What does that mean and how does that impact our everyday lives?

It means our kids cannot go to school.  Citizens cannot shop, go to the movies, go out to eat, go to parks, and more.  Many of us are quarantined.  Hunkering down in one’s home and isolating one’s family is hard because we are a social country.  We like to go out and about, and be around in our communities.  We support local establishments whether they are restaurants, shops or local hardware stores.  Along with restaurants, retail stores, hotels and airlines, the event industry too, has been hit hard.  There are many in the event management world who are wide-eyed and working ferociously to try to manage their events.

Events that are current on the calendar have all been cancelled or postponed and many companies are trying to reschedule for the venue’s open dates for later in the year.  Other events have altogether cancelled their 2020 events or postponed to 2021.  What about the events scheduled for Q4?  What does the COVID-19 disruption look like then?  Who knows?  Many are giving their best guess and projections based on previous models of other countries who faced COVID-19 prior to us. Atlantic had a recent article “How the Pandemic Will End” that touches on what to expect in the coming months.

Event Force recently wrote a blog on 3/11/20 entitled What Event Planners Need to Know About Coronavirus and suggested 9 Recommendations for Managing Coronavirus Impact on your Event, that is definitely worth the read.  It provides some concrete thought provoking suggestions and questions to consider for ways to succeed in this everchanging environment.  

If you read my blogs or articles, you may recall that I have written about FEAR in the past.  And, while my initial reaction of the COVID-19 disruption was FEAR.  I know that FEAR stands for a FALSE, EVALUATION and ASSESSMENT of REALITY.  We need to face our fears, show our resolve and together we will get through this COVID-19 disruption and emerge even better! 

Please practice social distancing, stay safe and healthy.




Sonya Ruff Jarvis, is the Managing Member of Jarvis Consultants and the Founder of the eRetailer Summit and JC Event Group. An expert in her field, Sonya has been published in numerous retail industry b-to-b publications.  Sonya shares her experiences in her book series Mindful Minutes:  A Marketer’s Journey Through Business.  In addition, Sonya collaborated in publishing an anthology, Mentoring Moments:  14 Remarkable Women Share Their Breakthroughs to Success. To purchase Sonya’s books go to AMAZON.

Sonya has a M.B.A. in Marketing. She is married and has a daughter and they live in Trumbull, Connecticut.  

Follow Sonya on twitter at @jarvisconsult or @eretailersummit.

 

Buy on Amazon, Return to Kohl’s

Image credit: Jarvis Consultants, LLC

Image credit: Jarvis Consultants, LLC

When Amazon and Kohl’s initially announced their partnership, I was surprised.  I did not see the immediate benefit to Kohl’s.   This partnership offered Amazon customers a convenient option to return purchases to Kohl’s.  I could easily tick off reasons why this arrangement would work for Amazon.  The most important being that Kohl’s could offer brick and mortar stores as an option for Amazon customers.  What about Kohl’s?  What was in it for them? Increased foot traffic would be the immediate upside with driving Amazon customers into the stores to make their returns.  How big would the true RETURN be for Kohl’s versus the investment of processing Amazon’s returns?

Tonya Garcia reported on this for MarketWatch and wrote: “For Kohl’s, the benefits to joining with Amazon are clear. This deal drives foot traffic through Kohl’s doors. And if those shoppers, now with a little more cash in their wallets, see something they like after they drop off their package, Kohl’s gets to ring up the sale.”  More importantly, I learned from this article that Kohl’s sells some 200 products of Amazon’s in their stores.  Did you know that?  You can read, Ms. Garcia’s article “This is what Amazon gets out of its relationship with Kohl’s” here.

I totally agree with Ms. Garcia’s assessment; and, as I started doing some research it showed that the RETURN partnership could amount to something big for this mid-tier discount retailer considering that they have more than 1,000 stores in the U.S.  Plus, there are more than 100 million Americans who are Amazon Prime members (including me).  The sheer number of Amazon Prime members shows the ordering power of Amazon shoppers.

I buy stuff on Amazon and I return stuff to Amazon for a variety of reasons. Over the past four months I needed to make two Amazon returns and I decided to do it via Kohl’s to experience the process.

Here’s my Amazon return experience via Kohl’s:

The very first time, I made the return it was super easy.  Unfortunately, for convenience sake, Kohl’s is a little farther than my local UPS store.  It is also worth noting here that the process is virtually the same whether returning to Kohl’s or a UPS store.  As a customer, you do not have to print anything out or package anything up.  The customer making the return, merely shows the barcode on your smartphone to be scanned.  So, it is essentially the same at Kohl’s except you receive a Kohl’s savings coupon of 25% off which was not beneficial the first time.  I walked in, back to customer service, returned the merchandise, a Kohl’s associate scanned my bar code and I walked back out of the store.

Image Credit: Jarvis Consultants, LLC

Image Credit: Jarvis Consultants, LLC

The second time, which was more recent, returning an Amazon purchase at Kohl’s was almost identical; except, the product I was returning was damaged upon receipt.  There was an extra step in the return process, not for me but for the associate processing the return.  Still it was super easy.  This time, I received my 25% coupon and thought, “let me try it”.  I needed placemats for my kitchen table.  I took the extra time, selected place mats and used my coupon. 

I do not know what the additional projected foot traffic would amount to or what the conversion rate is for consumers returning Amazon purchases, but it could be huge.  Taking a conservative glimpse and applying straight math to the projection (versus a complex and more accurate algebra calculation); using myself as an example, after my coupon I spent roughly $11.  Amazon delivers a gazillion packages a day; if even one person returns a purchase to each Kohl’s store; and uses the 25% coupon; spending on average $11 that is:

$11.00 purchase X 1,100 stores = $12,100 gross sales  X 364 days (they are open on Thanksgiving but not Christmas day).

That equals more than $4 million in incremental sales a year.  I know it is rudimentary math application, but you get what I am saying.

After walking through the exercise and doing some research, I am no longer surprised.  The Amazon and Kohl’s partnership makes sense to me; but, in the future I plan on taking my returns to the UPS store -  it is easier, a shorter drive and I do not end up spending more money!

Sonya Ruff Jarvis, is the Managing Member of Jarvis Consultants and the Founder of the eRetailer Summit and JC Event Group. An expert in her field, Sonya has been published in numerous retail industry b-to-b publications.  Sonya shares her experiences in her book series Mindful Minutes:  A Marketer’s Journey Through Business.  In addition, Sonya collaborated in publishing an anthology, Mentoring Moments:  14 Remarkable Women Share Their Breakthroughs to Success. To purchase Sonya’s books go to AMAZON.

Sonya has a M.B.A. in Marketing. She is married and has a daughter and they live in Trumbull, Connecticut.  

Follow Sonya on twitter at @jarvisconsult or @eretailersummit.




 

 

 


When was the last time you went to your local mall?

We have lived in our community for the past 15 years.  Moving up to Connecticut from Manhattan gave us access to more shopping malls; and, we were happy that our new home was situated closely to two of them.  Recently, a new mall opened just 15 miles south of us and it got me thinking about our local mall and its transformation over the past several years.  I could always run to the mall and pick up something quick that I needed for a business trip, the house or a gift for a birthday party.  Years ago, there were stores like Ann Taylor, Talbot’s, J. Crew, Banana Republic, Gymboree, and GAP.  I do not have any quantifiable data to support this but when TARGET moved into the mall as an anchor store things started to slowly change.  As the big brand store names started moving out; generic (and mostly discounted) store names started opening at the mall. 

There was a shopping experience shift but I did not notice it when it (literally) happened.  As I look back, this was (I believe) the beginning of the transformation of our mall.  It became evident, that the upper level of the mall was geared toward higher ticket brand experiences.  The lower level was more discount shopping-type stores.  Interesting…

Was this a long-term strategy that had been planned by the mall operators/owners?  Or, were big brands just fleeing the mall and the vacancies were replaced with those willing to pay?

Judith Magyar wrote an article about the mall experience and I agree with her assessment, she writes: “Some malls are dying, and others are thriving. What’s the difference? The ones that are dying are those that never moved beyond the opportunity to shop, eat and watch movies. Those that are thriving are the ones that see themselves as an evolution of the community center, a third place to spend time after place number one, home, and place number two, work.”

My sentiments exactly.  Recently, I went to the new mall that opened 15 miles south of my home, the experience was totally different.  It was not necessarily that it was just shiny, bright and new but it had stores that one would have to drive a long way to shop like Nordstrom’s, Bloomingdale’s and yes J. Crew and other brand stores that moved out of my local mall that I enjoy shopping.  Plus, they are new up and coming unique brands like UNTUCKit. They also brought entertainment value to the experience with Pinstripes the restaurant with bowling & bocce; along with outdoor space for concerts and more at the mall.

Pinstripes

Pinstripes

The SONO Collection (mall)

The SONO Collection (mall)

I still run to my local mall every once now and then and it is primarily to have lunch at the Cheesecake Factory or to take my daughter to Bath & Body Works. Or, I am forced to go to the Apple Store for a Genius appointment because something is wrong with one of  our Apple devices.  The last time, I was at the mall I saw a store front with “7 Eleven Coming Soon.”  It left me scratching my head.  Transformation must happen to stay relevant and retail is no different but the evolution has to be thoughtful and strategic; and, as a local resident I can say that the 15 mile drive south (passing my local mall) is worth it because they will have the shopping experience that I crave.

Sonya Ruff Jarvis, is the Managing Member of Jarvis Consultants and the Founder of the eRetailer Summit and JC Event Group. An expert in her field, Sonya has been published in numerous retail industry b-to-b publications.  Sonya shares her experiences in her book series Mindful Minutes:  A Marketer’s Journey Through Business.  In addition, Sonya collaborated in publishing an anthology, Mentoring Moments:  14 Remarkable Women Share Their Breakthroughs to Success. To purchase Sonya’s books go to AMAZON.

Sonya has a M.B.A. in Marketing. She is married and has a daughter and they live in Trumbull, Connecticut.  

Follow Sonya on twitter at @jarvisconsult or @eretailersummit.







 

 

Guest Blogger, Aisha Cargile: Time Management, Marketing and the Small Business Owner

time mktg blog aisha.png

There is never enough time in the day, when you're a small business owner - particularly if you're a solo-preneur. It's easy to forget when you own a business that there is more to it than developing and delivering the products and/or services that you're passionate about. There is the administrative side to things as well - papers to be filed, taxes to be done, bills to be paid and marketing to be executed.

For many, marketing gets pushed to the wayside. After all, you need the product or service delivered because that's how you get paid. You also need to make sure your “back office” is in check because when bills aren't paid and taxes aren't filed, your business can't stay open.

What people tend to forget, is that if no one knows that your business exists, then there are no customers to sell those products and services to. Therefore, there is no income to pay those bills. How, though, does the small business owner find the time to market their products and services?


There are a couple of ways.

  • Many outsource. They determine their marketing budget and work with an agency that will do all or part of their marketing for them. Sometimes the hardest part is getting started and knowing what to do. Some agencies, like mine, specialize in getting small businesses and non-profits started with their marketing efforts; creating strategic marketing plans that allow the business owner to execute their marketing quickly and easily.

  • Some hire Virtual Assistants (VAs), to handle administrative tasks such as social media posting. In this scenario, the business owner comes up with the content then the VA posts it for them, handling details like correctly sizing images for the various social media platforms, adjusting the post content to fit the audience and character limits for each channel and responding to posts comments. Some VAs will also curate content for you. We'll get into content curation in just a little bit.

  • If hiring someone to do the bulk of the work for you isn't feasible, then we recommend focusing on one marketing channel to start with, learn that channel really well, then add new channels when posting to the first becomes second nature. This path keeps things simple. You can post to Facebook, testing out what works and doesn't work for your business and your audience. Once you get really good at posting to Facebook you can arrange to have your posts automatically posted on Twitter and Instagram. For Instagram, an image needs to be attached to the post.

For those using Facebook as their main marketing channel, making use of Facebook's scheduled posting tool can be a huge timesaver. You can create enough posts for a month, load them all at one time and schedule them to run. Social media management dashboards, like Hootsuite, Buffer and eClincher can be used to do the same thing across multiple social media channels.

Content curation is also a great way to provide valuable, relevant content to your audience and save time. Content curation is the act of finding relevant content online and sharing it with your audience. The keys here are

(1) making sure you give full credit and attribution to the source and

(2) adding a comment or two of your own when posting curated content, letting your audience know why you think the content is relevant to them.

If you're short on time you can curate and schedule dozens of articles, posts, and images to share in under an hour, thereby giving your audience weeks, if not months, worth of relevant content. While you don't want all of your content to be curated, it definitely takes some of the pressure off.

There is no easy trick for scheduling time to market your business. No matter what, you still have to find time to execute your marketing tasks. We highly recommend you take 10 minutes, sometime today, preferably now, and determine how much time you can spend each month on marketing efforts. Be honest. Do you have 15 minutes each month, an hour, 3 hours, etc. Whatever amount of time you can consistently commit each month, put it on your calendar. Even if it is only 15 minutes. Schedule this time out for the next year. We know, your schedule may change and that 15 minute time slot may end up dedicated to something else. That's fine, move the time slot as needed. But make sure it stays on your calendar. The trick here is to not delete it and promise yourself you'll find time for it later. It needs to stay on your calendar.

Once you've determined how much time you can dedicate each month, your next job is to make it as easy for yourself to execute marketing tasks as possible. Bundle the tasks together. Spend one sessions brainstorming content ideas and another session writing (or curating!) the content for as many posts as you can do in the time allotted. Use the next session to schedule the posts through the platform’s native scheduler or through a social media dashboard. We highly recommend that you avoid creating and posting content one by one.  If you're finding it hard to be consistent, it becomes too easy to go long periods of time without posting anything. Large gaps in posting means that any audience you may have captured will likely have fallen away due to a lack of interesting content from you. Get your ducks in a row, create and curate content in advance and then schedule your posts at reasonably regular intervals.

These tips won't help you create the extra hours in a day that you, as a small business owner, desperately need. But they will allow you to optimize the time you spend on marketing, thereby getting as much out of that time as possible. And while we focused here on social media marketing the same can be said for traditional marketing. Outsource, share the burden with a virtual assistant or bundle your tasks together for the most bang for your time.

Aisha Cargile is a trainer, author and co-founder of McCord and Cargile Marketing Resources, an Indianapolis-based marketing agency specializing in You-centric marketing and marketing education for small businesses, solo-preneurs and non-profits. Aisha is an educator at heart. She believes that knowledge is to be shared and lives by the saying "give a man a fish and you feed him for a day, teach a man to fish and you feed him for a lifetime.

Aisha Cargile, McCord and Cargile Marketing Sources

Aisha Cargile, McCord and Cargile Marketing Sources

She has volunteered with a variety of professional and charitable organizations, including, Maddie Smiles: Random Acts of Kindness a community-based organization that focuses on improving the mindset and outlook of local populations through acts of kindness designed to inspire positivity and improve community relations. She has also sat on the board of directors for the Project Management Institute Central Indiana Chapter as VP Marketing.


Who are you mentoring?

January is National Mentoring Month.  Yes, National Mentoring Month and it is definitely a worthy topic to celebrate!  It began in 2002 with the express desire to encourage people to contact, thank and show appreciation to the mentors in their lives; or, better yet become a mentor. 

Looking back at the mentors that I have had in my life, none of them were planned, organized or facilitated through clubs or organizations.  Now, there are so many formalized ways to find a mentor.  Most of my mentoring relationships have been unexpected.  By that I mean there was not a lot of pre-planning, no one person matched us up but my experiences have been inspirational, well-intentioned and the best advice came from mentors who found me. 

With that said, (and I believe that many of you know this), I just had an awesome opportunity to collaborate on an anthology. The book, Mentoring Moments:  14 Remarkable Women Share Their Breakthroughs to Success presented by Denola Burton was published September 2019.  It is a compilation of 14 women’s stories and how we overcame obstacles.  It is an inspiring blueprint that gives the reader a glimpse of what a profile of a remarkable mentor looks like through each chapter; encouraging them to find one; and, giving hope that regardless of the situation “you shall overcome.”

MentoringMomentsFinalistCover.jpg

Looking at my life and some of the young women and men who I have mentored; and, still do, it is clear from my standpoint that everyone should have multiple mentors in their lives.  It gives you a complete and comprehensive view of who you can be whether it is the academia you, the creative you, the athletic you or the professional you – mentors from different areas allow you to see what they see in you!  My daughter is now a pre-teen and for the past summers she has had a basketball mentor.  A young woman that can help her improve her basketball skills, thinking fast on the court and inspiring her to be a better player.  This past summer was especially sweet because the young woman was a local basketball player that earned a full college basketball scholarship.  Recently, we had the chance to watch our daughter’s basketball mentor play.  It was exciting, it was fun but most importantly, my daughter was proud that she knew her and that she had the chance to learn on the court from her.  It inspired my daughter that she could do that too (play at a competitive basketball level).

Sara+and+Claudia.jpg+blog+Jan+23%2C+2020.jpg+final.jpg

My life’s mentoring relationships were unconventional and I am grateful to each and every one of them.  At this stage in my life, my mentors are more deliberate and purposeful.  My mentees are the ones that have selected me (other than my #1 mentee, my daughter!).  So, as you read this today – celebrate the mentors in your life. Write them an email, text or give them a call and let them know that you would not have done (fill in the blank) if it were not for their encouragement and belief in you.  Happy National Mentoring Month!

Sonya Ruff Jarvis, is the Managing Member of Jarvis Consultants and the Founder of the eRetailer Summit and JC Event Group. An expert in her field, Sonya has been published in numerous retail industry b-to-b publications.  Sonya shares her experiences in her book series Mindful Minutes:  A Marketer’s Journey Through Business.  In addition, Sonya collaborated in publishing an anthology, Mentoring Moments:  14 Remarkable Women Share Their Breakthroughs to Success. To purchase Sonya’s books go to AMAZON.

Sonya has a M.B.A. in Marketing. She is married and has a daughter and they live in Trumbull, Connecticut.  

Follow Sonya on twitter at @jarvisconsult or @eretailersummit


 

 

How often do you pause and celebrate endings in anticipation of new beginnings?

Sonya - celebrating an ending preceding a new beginning - December 2000

Sonya - celebrating an ending preceding a new beginning - December 2000

A dear friend of mine sent me a New Year’s wish and included the following quote.  “Celebrate endings—for they precede new beginnings.” by Jonathan Lockwood Huie.  This well-wish got me to thinking, how often do I really celebrate endings?  Or, for that matter, how often do any of us really take time to celebrate?  And, I’m not talking about Holidays.  It is easy to take a break and celebrate a Holiday especially when rest of the office, industry, country or world is doing it.  We have a tendency to focus on special life events to celebrate like birthdays, weddings, christenings and births but what about celebrating endings versus beginnings?

If you really thought about it, how often do you pause and celebrate an ending in anticipation of a new beginning?

This a tough question (for me anyway) because when I think of endings I think of negative life changes like death, break-ups, job losses and the list can go on with life’s disappointments.  But in reality, how many of us reflect on the previous year’s accomplishments, memories or even disappointments; and, celebrate them whether it is saying goodbye to being a year younger; to being single; or you can fill in the blank?  It is hard to celebrate the end of anything unless you are talking about graduations or retirements – that is different!

As I think about it, the last ending I celebrated was my cancer treatment.  I entered the millennial with a diagnosis of cancer; and, it all began in January with treatments.  I ended the treatments in December and celebrated my victory by going to a spa resort in Florida.  I exercised, walked the beach, received spa treatments (twice a day).  Yes, I celebrated an ending because I knew it was preceding a new beginning!

In the last two years, we have had two significant family losses – I lost my mother and father-in-law.  With that said, they both lived life well and long; and, we celebrated their lives.  My mother passed away first and lived in another state; so, we flew there and stayed in a hotel.  In addition to the memorial service, we had a weekend of festivities and celebrations around her funeral and burial.  Less than 6 months later, my father-in-law passed away.  My daughter was 10 at the time and she exclaimed, “Are we going to have a big party for Papa too?”  Many refer to funerals as a “going home celebration” and my daughter truly captured the essence of celebrating an ending; yet, while we know it is a celebration for those that leave us it is hard to anticipate the beginning that comes after their “going home celebration” is over. 

I believe that the author of the quote challenges us to stand on top of the ending (like a mountain) to see the new on the horizon just like an experience of a graduation or ending cancer treatment.  There is so much hope present.  The new is out there somewhere and we can first only start that journey because one is ending.  How many times have you heard someone say “if (blank) wouldn’t have happened I would not have experienced this (blank)?  It was a blessing in disguise.”

Yes, I agree with Jonathan Lockwood Huie to “Celebrate endings—for they precede new beginnings.” This year, I am challenging myself, and you to take the time to pause in anticipation of a new beginning and celebrate each ending with eagerness that there is endless hope of new beginnings that we cannot yet see.  I plan on it.  I hope you do too.  Happy New Year!

Sonya Ruff Jarvis, is the Managing Member of Jarvis Consultants and the Founder of the eRetailer Summit and JC Event Group. An expert in her field, Sonya has been published in numerous retail industry b-to-b publications.  Sonya shares her experiences in her book series Mindful Minutes:  A Marketer’s Journey Through Business.  In addition, Sonya collaborated in publishing an anthology, Mentoring Moments:  14 Remarkable Women Share Their Breakthroughs to Success. To purchase Sonya’s books go to AMAZON.

Sonya has a M.B.A. in Marketing. She is married and has a daughter and they live in Trumbull, Connecticut.  

Follow Sonya on twitter at @jarvisconsult or @eretailersummit

 

Did you receive less Christmas cards this year?

Christmas blog 2.jpg

My first Christmas card this year arrived on December 1st.  My big brother, Raymond is always before-time (that means more than on-time!).  It brought a smile to my face and it got me thinking. 

I don’t know about you but I have noticed that the number of Holiday cards we receive have continued to dwindle each year. Back in the day before Facebook we would receive more than 100 cards at Christmas time. Some were just cards but many had notes and updates of family events, adventures and happenings.  I was always excited to open each card and get caught up with a family member, old friend or associate.  Currently, we still received nearly 50 but nothing like yester-years.

Should I take it personal?

Or

Did you see a drop in the number of Christmas cards received this year, too? 

Laura Johnston’s post of “Why we send holiday cards — and what are the trends in 2019? states that Christmas is the largest card sending period; and, that more than half of Americans send a card during this holiday. That same post quoted an industry expert saying “For all of us who live in a very digitized world, it is a set of memories that your family will flip through later on in life. Social media hasn’t impacted that.”

Christmas Blog 1.jpg

In my humble opinion as a consumer, it has been a trend for the past 3-5 years that there has been a slight decrease; and, I do attribute it to social media.  Ancetdotally, I believe that Christmas greetings delivered by the good old United States Postal Services (some fondly refer to it as snail-mail) have declined. I suspect that with Facebook and other social media channels that more people keep up with one another throughout the year; or, should I say on a daily basis?  Although, I do see that some are sending their greetings via their Facebook page. It is no longer necessary to order greeting cards, include a family update, address the cards, affix a stamp and mail them by December 18th to make sure the arrival happens prior to the 24th of December.   The process does seem arduous but I still like to do it.  With that said, I have to confess that I too cut back on my Holiday greeting cards this year.  It took me a while but I finally did it.

You can call me old fashion. I love the art of hand writing notes, special Christmas greetings with a card that I had to spend time creating. For me, it is a process. It gives me time to reflect on our year as a family, both our obstacles and our joys. After I think about it for a while, I curate photos that highlight our year and show our daughter’s growth. I show my ideas to the family who always approve the card on the first round.

Then I started thinking, is this a personal thing?  Of course it is.  It is my choice to communicate annually with Holiday cards. It is others choice to participate in Facebook and update friends and neighbors on a daily basis.  I do know one thing, I can count on my brother, Raymond to send us the first Christmas greeting to get the Holiday spirit and the season off to a great start! Merry Christmas and Happy Holidays!


Sonya Ruff Jarvis, is the Managing Member of Jarvis Consultants and the Founder of the eRetailer Summit and JC Event Group. An expert in her field, Sonya has been published in numerous retail industry b-to-b publications.  Sonya shares her experiences in her book series Mindful Minutes:  A Marketer’s Journey Through Business.  In addition, Sonya collaborated in publishing an anthology, Mentoring Moments:  14 Remarkable Women Share Their Breakthroughs to Success. To purchase Sonya’s books go to AMAZON.

Sonya has a M.B.A. in Marketing. She is married and has a daughter and they live in Trumbull, Connecticut.  

Follow Sonya on twitter at @jarvisconsult or @eretailersummit


 

‘Tis the Season to Price Match

IMG_1080.JPG

Mobile devices make is so easy to price check products in real-time while shopping the store. Rarely, do I check on an item in the store. Typically, I research the product online prior to shopping.  I am not alone in this habit, in a recent survey the Ecommerce Foundation found that 88% percent of US consumers research products online to buy in store.  Once the best price for the merchandise is determined that is the store that I decide to shop.

Recently, my daughter celebrated a birthday and wanted Apple AirPods. Well, my husband and I decided that if she wanted them that she could purchase them with her birthday money; so, she could realize the large investment. Did I mention that our daughter is in 7th grade?  We celebrated her birthday with gifts of luggage, Lush products, and all kinds of “tween” stuff. We also gave her money (a fraction of the cost) that could be applied towards her big birthday purchase. Well, once she added up her birthday money and gift cards from Godparents, Aunts and friends she had more than enough money to purchase her merchandise. Needless to say, she was very happy!

I thought we would go to the Apple Store but she wanted to go to Target. Okay, we were relieved. That is so much easier for us anyway.  Both stores have their unique experience, but the Apple Store by us is always over-crowded and sometimes even a line to get in! 

Once we located the Apple AirPods in Target, an associate approached us and asked if we needed help. We explained what we wanted to buy and that I did a price check before-hand and their cost for the Apple AirPods was on the high-side.  He proceeded to pull out his Smartphone and do a price check on the merchandise.  He admitted that Best Buy had them less expensive and on the spot matched the Best Buy price.  Great that sounded good to me, now I didn’t have to go to Best Buy to save.

This reminded me of something I heard at the recent 2019 Home Improvement eRetailer Summit from David Weiss of McMillan Doolittle.  He said that there are three pillars of successful retailing.  It relies on 1) value; 2) convenience; and, 3) engagement.  He further stated that the retailer can be exceptional if delivering all three.  For us, the shopping experience for the Apple AirPods at Target definitely delivered on:

  • Convenience - the sales associate made it easy and convenient for us. He looked up the merchandise and compared the specs, model, etc. to make sure we were comparing apples to apples (no pun intended here).

  •  Value – you actually are getting the lowest deal out there – so the merchandise is absolutely “worth it”. 

  • Engagement - the customer is happy that the sales associate is engaged with their decision and helping to move it to a purchase.

I would add one more and that is Trust.  Ultimately, the customer walks away increasing the trust of that retail brand because they helped make the purchase in a 360 degree way by identifying the situation, researching the information and price matching the product.  You can’t beat that!

As the Holiday Season is upon us more and more retailers are arming their associates with information, tactics and decision-making power to make the sell that is standing right smack in front of you.  Why not? 

It would be beneficial for ever day brick and mortar stores (now I am talking independents here) to take advantage of the knowledge and real-time information that the associates can get from Smartphones.

So, when a sales associates approaches you to ask if they can help; go ahead, let them know that another store has the same merchandise cheaper versus walking out of the store.  There is no better time than now.  After all, ‘tis the season to price match!

 

Sonya Ruff Jarvis, is the Managing Member of Jarvis Consultants and the Founder of the eRetailer Summit and JC Event Group. An expert in her field, Sonya has been published in numerous retail industry b-to-b publications.  Sonya shares her experiences in her book series Mindful Minutes:  A Marketer’s Journey Through Business.  In addition, Sonya collaborated in publishing an anthology, Mentoring Moments:  14 Remarkable Women Share Their Breakthroughs to Success. To purchase Sonya’s books go to AMAZON.

Sonya has a M.B.A. in Marketing. She is married and has a daughter and they live in Trumbull, Connecticut.  

Follow Sonya on twitter at @jarvisconsult or @eretailersummit

 

 

 

 

What were you doing last week?

Peter Giannetti and Sonya Ruff Jarvis at the 4th annual Home Improvement eRetailer Summit

Peter Giannetti and Sonya Ruff Jarvis at the 4th annual Home Improvement eRetailer Summit

What were you doing last week?  I had the honor and privilege to gather with a group of professionals in the home improvement Retail DIY space. We were all focused on eCommerce and trying to learn, meet, and  collaborate with one another. I believe that life-long friendships were made last week.

 A special shout out to a life-long industry friend of mine, Peter Giannetti who is the editor and chief of HomeWorld Business magazine. We started to get to know one another in 2004 and found out that he went to Syracuse University at the same time as one of my brothers, grew up in a town where my father-in-law was raised and is very familiar with my husband’s hometown (a small suburb of Albany, NY).  It wasn’t surprising that when I asked Peter to be my co-master of ceremonies that he said yes; and, he was an amazing facilitator, moderator and all-around rock star! Thank you, Peter and HomeWorld Business magazine!

 Content was QUEEN at the Summit!

Laura Heller, Forbes Contributor and David Weiss, MacMillan Doolittle kicked us off with a robust conversation around global retail trends and what is driving the industry.  Hint the word “trust” came up a lot! A room curated to be a safe haven to speak the truth and even these two didn’t agree on everything!

Laura Heller and David Weiss

Laura Heller and David Weiss

The NPD Group never disappoints with fresh data, trends and insights. Thanks to Leen Nsouli and Shay Kraft with their expertise on the home improvement eCommerce industry. There were a number of big takeaways here, one that population changes are very favorable for the home improvement channel.

Leen Nsouli, Industry Analyst, The NPD Group

Leen Nsouli, Industry Analyst, The NPD Group

The DIY Playbook’s presentation on Influencers and how to measure ROI with Michael Finn and Casey Finn. They literally opened their playbook and walked us through a home improvement account and how it all works. Plus, the numerous retail conversations had during panels, networking groups and one-on-one meetings.

Casey Finn and Michael Finn from The DIY Playbook

Casey Finn and Michael Finn from The DIY Playbook

Transform Holdco LLC, True Value and Firefly Buys

Transform Holdco LLC, True Value and Firefly Buys

We all gained something NEW ... new learnings, new connections, new business and new industry friends.

Spreetail and Eco Flo …

Spreetail and Eco Flo …

Rakuten Super Logistics and Rock Solid Supply

Rakuten Super Logistics and Rock Solid Supply

Thanks to all of the attendees and speakers who took time out of their busy schedules to spend last week in Chicago with the Home Improvement eRetailer Summit.  A special thanks to the Summit‘s 2019 sponsors the National Hardware Show, VESTA, EZ AD, E.A. Langenfeld and OneStone. We hope to see everyone next year, September 30 - October 2, 2020 back in Chicago celebrating the Summit’s 5th anniversary!

Sonya Ruff Jarvis, is the Managing Member of Jarvis Consultants and the Founder of the eRetailer Summit and JC Event Group. An expert in her field, Sonya has been published in numerous retail industry b-to-b publications.  Sonya shares her experiences in her book series Mindful Minutes:  A Marketer’s Journey Through Business.  In addition, Sonya collaborated in publishing an anthology, Mentoring Moments:  14 Remarkable Women Share Their Breakthroughs to Success.

Sonya has a M.B.A. in Marketing. She is married and has a daughter and they live in Trumbull, Connecticut.  

Follow Sonya on twitter at @jarvisconsult or @eretailersummit

 

Are You Putting a Dent in Your Universe?

We all operate in our own universe.  If you are like me, you hope that your contributions spill over into the greater good for the total universe.  All we know is that we try to do the best we can to affect our little world and those people in it.  Next week this time, we will be in full swing, producing the fourth annual Home Improvement eRetailer Summit.  It takes place November 6-8 at the Hotel Monaco Chicago in Downtown Chicago, IL.  It is not a huge tradeshow or conference.  It does not have thousands of attendees or exhibitors.  Simply put, it is a gathering of executives wanting to learn and/or share more information about home improvement eCommerce; and, how to optimize the internet as a distribution channel.

One-on-One Meetings …

One-on-One Meetings …

It is an invitation-only, intimate event focused on building relationships and knowledge.  Retailers (all kinds), manufacturers, distributors, technology companies, and industry professionals attend to network, learn from each other and meet one-on-one with one another.

This event is not organized by a Fortune 500 company and does not have a huge budget.  It is a grassroots forum run  by an independent minority and woman-owned business.  Yes, that would be my business.  The business is supported by a team of passionate experts from around the country with various disciplines like logistics, finance, social media, marketing, and the list continues.  Believe me, it does take more than a village to produce an event.  Our team often laughs about how the smaller events are harder because there is literally no margin for error.  We are vulnerable and know it.  We do it anyway.  We put ourselves out, in our own little universe, trying to make a difference. 

We’re here to put a dent in the universe. Otherwise why else even be here?
— Steve Jobs


Our onsite team members who are passionate experts from around the country…

Our onsite team members who are passionate experts from around the country…

We are thankful for the conferees who will be convening at the Summit next week.  We do not say it enough, how grateful we are for these progressive professionals, who have a vision and are conducting business activities differently.  We are glad that we can provide a curated environment for them to collaborate and grow.  If you are not attending but have been curious about the event, this is our open invitation for you to join us at the Summit via social media.  You can follow us on twitter @eretailersummit, on the Home Improvement eRetailer Summit LinkedIn showcase page, and on YouTube.  Please use #eretailersummit19 to share your responses, questions and challenges.

It is, some would say, still a baby of events because it is young. Looking at other events as they celebrate monumental milestones, it encourages us that as the Summit keeps moving forward, it too will create decades of history behind its brand.  We will be celebrating our 5th anniversary, September 30 – October 1, 2020.  Please mark your schedule now to consider joining us. 

As we move forward and continue producing this event, our hope is that the Summit is a small contribution of the dent in our own little universe.


Sonya Ruff Jarvis, is the Managing Member of Jarvis Consultants and the Founder of the eRetailer Summit and JC Event Group. An expert in her field, Sonya has been published in numerous retail industry b-to-b publications.  Sonya shares her experiences in her book series Mindful Minutes:  A Marketer’s Journey Through Business.  In addition, Sonya collaborated in publishing an anthology, Mentoring Moments:  14 Remarkable Women Share Their Breakthroughs to Success.

Sonya has a M.B.A. in Marketing. She is married and has a daughter and they live in Trumbull, Connecticut.  

Follow Sonya on twitter at @jarvisconsult or @eretailersumm